• Job Description

  Req#: JPC - 10177546

  JOB DESCRIPTION
  "The successful candidate will be responsible for ensuring the smooth operation of the D365 Operations application, troubleshooting issues, implementing solutions, and providing guidance to users. This role requires a deep understanding of D365 Operations functionality, strong problem-solving skills, and excellent communication abilities.
  
  Responsibilities:
  • Application Support: Provide timely and effective support for all D365 Operations-related issues, including troubleshooting, root cause analysis, and resolution.
  • User Assistance: Assist users with inquiries, errors, and requests related to D365 Operations functionality, configurations, and processes.
  • Incident Management: Manage and prioritize support tickets, ensuring that all issues are addressed promptly and effectively, and escalate when necessary.
  • Documentation: Maintain detailed documentation of support processes, issue resolutions, and system configurations.
  • Configuration and Customization: Assist in the configuration and customization of D365 Operations to meet business requirements and optimize system performance.
  • Training: Provide training and guidance to end-users on D365 Operations functionality, best practices, and workflows.
  • Testing and Quality Assurance: Participate in testing activities for system updates, patches, and enhancements to ensure smooth deployment and minimal disruption to operations.
  • Continuous Improvement: Identify opportunities for process improvement, system enhancements, and efficiency gains within the D365 Operations environment.
  • Collaboration: Work closely with cross-functional teams, including IT, business analysts, developers, and stakeholders, to ensure alignment between business needs and system capabilities.
  Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Proven experience (3+ years) in providing application support for Microsoft Dynamics 365 Operations (formerly known as Dynamics AX).
  • Strong understanding of D365 Operations functionality, including modules such as finance and supply chain management.
  • Proficiency in X++ programming language and development tools for D365 Operations customization and extension.
  • Strong understanding of D365 Operations architecture, data model, and integration capabilities.
  • Experience with troubleshooting and resolving technical issues related to D365 Operations, including system configurations, integrations, and customizations.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Strong communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
  • Experience with incident management processes and ticketing systems.
  • Knowledge of ITIL or other IT service management frameworks is a plus.
  • Microsoft certifications in Dynamics 365 Finance & Operations or related technologies are highly desirable

  With Regards,

  Preeti Srivastava

  Phone: 614-495-9222 Ext 421

  Email: preeti.s@usgrpinc.com

  USG Inc. HQ: 6000 Venture Dr, Ste C-D, Dublin, Ohio 43017 www.usgrpinc.com View USG HOT JOBS Here! USA . Canada . Mexico . Costa Rica UK . Ireland . Poland . India

  USG is recognized by INC. 5 0 0 0 as America’s Fastest-Growing Private Companies. USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE in the subject line, or click here UNSUBSCRIBE .

• About the company

  United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

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