• Job Description

  Req#: 091977

  End Date

  Saturday 11 November 2023

  Salary Range

  £38,232 - £42,480

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Hybrid Working

  Job Description Summary

  .

  Job Description

  JOB TITLE: Data Analyst - Customer Data Services Lab

  LOCATION: Bristol

  HOURS: Full time

  WORKING PATTERN: Hybrid, 40% (or two days) in an office site

  About this opportunity

  This role is to support the evaluation, review, investigation, challenge and creation of standards and processes to evolve the Group Data Policy and associated governance frameworks and Risk and Control Library across the business. Developing an understanding of data. principles and data governance

  You’ll be developing high quality analysis and solutions, ingesting data from multiple different sources to build large and potentially complex data quality applications.

  You’ll be responding to high priority incidents, regulatory & Group Exec Complaints, identifying root cause, identifying how many customers impacted as well as recommended solutions.

  You’ll be providing critical 'customer data expertise' to help shape the approach to solving the problem and supplying new/exciting datasets into problem solving solutions.

  Building Data Quality Dashboards and visualising issues & solutions through Power BI.The systems we support, underpin almost everything we do as Lloyds Banking Group. We maintain these systems with the highest standard, with an ambition to take ownership of the operational support 24/7 using SRE principles.

  About us

  If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

  What you’ll need

  • 3+ years professional analytical data experience

  • Experience in sophisticated SQL scripts

  • Experience in data & problem visualisation Via Power BI

  • Scrum working principles

  • Experience with coding in Python or proficiency and desire to learn Python.

  • Grows own capabilities by pursuing and investing in personal development opportunities and provides specialised training or coaching in area of expertise to others throughout the organisation.

  • Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan to fix.

  About working for us

  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

  We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

  And it’s why we especially welcome applications from under-represented groups.

  We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual bonus award, subject to Group performance

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 28 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

  Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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