• Job Description

  Req#: 25022253

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:
  Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

  Business Description:

  The IT Data Analyst supports the SACM Operations team which is responsible to ensure the assets (hardware/software) required to deliver services are properly controlled, and that accurate and reliable information about those assets are available when and where it is needed. The SACM Operations team provides reporting and operational capability for managing the inventory within the CMDB; including management of the Remedy internal product catalog.

  Responsibilities:

  • Manage workorder queue for asset management activities within the CMDB.

  • Perform analytical analysis and assessments of data integration sources into the Master Data Warehouse

  • Perform and communicate data consistency and accuracy assessments across key IT infrastructure SORs

  • Drive future data standardization and quality measurements based on analysis outcomes

  Required Qualifications:

  • Experience in Data Analysis or Data Integration

  • SQL skills against industry standard DBMS (Cloudera, IBM, Trino, Oracle, SQL Server)

  • Experience with problem management and ability to dive into root cause analysis.

  • Experience with Data quality issues and development of metrics to support improvement of the data quality

  • Basic technology knowledge with regards to terminology and database methodology.

  • Strong interpersonal and business skills to achieve cooperation/coordination of multiple tasks being performed

  • Ability to communicate effectively to multiple levels in technology organization

  • Ability to effectively deal with multiple deadline-driven, customer-sensitive projects and tasks

  • Strong time management and task prioritization skills

  • Ability to communicate clearly and concisely verbally and in writing

  • Ability to work with Senior management both on the Technology as well as Business

  • Ability to assess and suggest changes to the Master Model over time

  • Ability to provide input to reporting and integration requirements

  Desired Qualifications:

  • ServiceNow ITSM experience

  • ITIL 4

  • BS/Master’s Degree from an Accredited University

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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