• Job Description

  Req#: 10278

  We are seeking a highly skilled and motivated Data Center Operations Technician 3 to join our dynamic infrastructure operations team. In this role, you will be responsible for the diagnosis, troubleshooting, and repair of servers. The ideal candidate will possess a deep understanding of data center environments, repair experience, and a proficiency in Linux-based operating systems. You will play a critical role in ensuring the stability, reliability, and efficiency in data center infrastructure.

  What You Will Need to Succeed:

  Hardware Troubleshooting & Repair:

  • Diagnose and resolve complex hardware failures on a variety of servers, including motherboards, CPUs, RAM, and storage devices
  • Perform component-level repairs and replacements on servers and other data center hardware
  • Manage and execute the hardware break/fix process, ensuring minimal downtime and adherence to service level agreements (SLAs)
  • Conduct root cause analysis of hardware failures and provide recommendations for preventative measures

  Linux System Administration:

  • Utilize Linux command-line interface (CLI) for system monitoring, troubleshooting, and configuration
  • Assist in the deployment and provisioning of new servers running various Linux distributions
  • Troubleshoot boot-level and OS-level issues on Linux servers
  • Work with engineering teams to resolve escalated technical issues related to the interaction between hardware and the Linux OS

  Data Center Operations:

  • Manage data center inventory, including spare parts and retired assets
  • Maintain detailed documentation of all hardware repairs, changes, and configurations
  • Participate in on-call rotations to respond to after-hours emergencies (if applicable)
  • Adhere to all safety and security protocols within the data center environment

  Mentorship & Collaboration:

  • Provide training and guidance to team members on best practices for hardware repair and troubleshooting
  • Collaborate with network, storage, and other infrastructure teams to resolve complex, cross-functional issues

  Skills and Qualifications:

  • Minimum 3 to 5 years of experience in a data center environment, with a significant focus on hardware troubleshooting and repair
  • A minimum of 2 years of hands-on experience with Linux operating systems (e.g., RHEL, CentOS, Ubuntu) in a server environment is mandatory

  Technical Skills:

  • Expert knowledge of x86 server architecture and components
  • Proficiency in diagnosing and repairing server hardware
  • Strong understanding of network hardware, including switches, routers, and firewalls
  • Solid command of Linux/Unix command-line tools for diagnostics and troubleshooting
  • Familiarity with data center infrastructure management (DCIM) and ticketing systems
  • Experience with structured cabling and fiber optic connectivity

  Preferred Certifications:

  • CompTIA A+
  • CompTIA Server+
  • CompTIA Linux+ or LPI certification
  • Vendor-specific hardware certifications

  Physical Demands:

  • Ability to lift and move equipment up to 50 lbs.
  • Ability to work in a temperature-controlled environment with moderate noise levels
  • Must be able to perform physical tasks such as standing, walking, bending, and kneeling for extended periods

• About the company

  Covestic is an Elite ServiceNow IT Consulting Agency providing managed services, staffing, and technology solutions to the world's top brands

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