• Job Description

  Req#: 309261
  !*!
  Why UT Southwestern?
  With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you’ve made to our country. We’re proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth.
  Job Summary
  The Data Center Technician II’s main responsibility is to perform intake for various data center work orders, review requirements, discern the appropriate action steps, and implement the necessary infrastructure upgrades using industry expertise. This role keeps current with industry standards, growth, and changes in technology. This is a 24/7 100% on campus position and requires flexibility and willingness to cover shifts of any hour with short notice. Infrequent travel to remote facilities may be required. Additionally, this position may be scheduled to work during off-hours that may fall outside of normal business hours or during the weekend, and periodically assigned after-hour support and availability to receive pages 24-7. Work is primarily performed in general office area. As our ideal candidate, you will have data center related experience, and experience working with server operating systems, such as Windows 2016/2019, Azure and Active Directory, to include experience leading projects. We are looking for someone with excellent communication skills, enjoys working in a team and is a great fit within our group.
  Experience and Education
  Minimum Requirements
  • Associates degree in a technical field and at least three (3) years of job-related experience.
  • May be required to submit to a federal background investigation.
  • Additional job-related experience may be considered in lieu of education.
  Preferred
  • Data center related experience
  • Server operating systems
  • Azure and Active directory
  Job Duties
  • Monitors and responds to failures including those related to power, hardware, network, and facilities.
  • Analyzes system events/alerts and diagnoses potential root causes.
  • Utilize elevated access and sound judgement during remediation processes.
  • Responds to system hardware issues by applying diagnostics, troubleshooting, testing, and reimplementation.
  • Carries out shipping/receiving duties to maintain accurate inventory control and asset tracking.
  • Conducts issue tracking and responds to incidents in a timely manner.
  • Runs cable as specified in work orders, often including Fiber and Ethernet.
  • Assists with project initiatives and collaborates with other technicians and engineers.
  • Assists with the auditing and verification of data center equipment and operations.
  • Interacts with clients via written communication and phone and showcases high quality customer service.
  • Performs other duties as assigned.
  Knowledge, Skills & Abilities:
  • Work requires analytical, diagnosing, and troubleshooting skills.
  • Work requires exercise of moderate judgment.
  • Work requires ability to troubleshoot and diagnosis system and hardware related issues.
  • Work requires intermediate knowledge of system firmware versioning and aspects of version control.
  • Work requires intermediate knowledge of various network cabling mediums including Fiber and Ethernet.
  • Work requires basic knowledge of enterprise server operating systems (Windows/Unix/Linux) and core Microsoft platforms and products.
  • Work requires basic knowledge of TCP/IP protocol and network administration.
  • Work requires soft skills such as collaboration, teamwork, communication (written and verbal), problem-solving, detail-oriented, and ability to manage time.
  To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/
  For general COVID-19 information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/
  This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion.
  
  5323 Harry Hines Blvd (5323H)
  5323 Harry Hines Blvd
  Dallas, 75390
  
  

• About the company

  The University of Texas Southwestern Medical Center is a public academic health science center in Dallas, Texas.

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