• Job Description

  Req#: 295961

  Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
  

  Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
  Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered
  Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
  Experience with data center M&E equipment
  Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
  Experience working in a “mission critical operations” environment
  The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately
  The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
  Ability to speak confidently and to communicate clearly in a virtual environment
  Strong adherence to processes and be a Process Champion
  Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
  Experience providing client-facing, direct customer support and service.
  Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
  Highly service-oriented, reliable, responsible, self-motivated
  
  Required Data Center experience
  
  Basic knowledge of data center design, including electrical and cooling plant & operation thereof
  Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
  Rack, stack equipment including commissioning of new racks
  Strong structured cabling skills on fiber & copper (e.g looming, term & test)
  
  Required systems & hardware expertise
  
  Systems administration (Linux and/or Windows Servers)
  Hardware repair, diagnosis & break / fix
  Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
  IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
  Base Operating System Installs and configuration
  Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
  
  Role Responsibilities and Requirements
  
  Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations)
  Understand internal customer problem and provide technical solution in timely manner
  Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
  System board level repair and fault diagnosis to SLAs
  Planning and commissioning new rack positions
  Involvement with the design and commissioning of new whitespaces
  Structured cabling installation is a significant part of this position
  Keep up with the latest technologies and apply them appropriately
  Adherence to defined Health & Safety processes at all times
  Working as part of a multi-disciplinary team without friction
  
  · Additional on premise work at customer locations maybe required
  
  Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.

  Qualifications

  Disclaimer:
  
  Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
  
  Range and benefit information provided in this posting are specific to the stated locations only
  
  US: Hiring Range in USD from $32.84 to $67.88 per hour; from: $68,300 to $141,200 per annum. May be eligible for equity.
  
  Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
  Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
  
  Oracle US offers a comprehensive benefits package which includes the following:
  1. Medical, dental, and vision insurance, including expert medical opinion
  2. Short term disability and long term disability
  3. Life insurance and AD&D
  4. Supplemental life insurance (Employee/Spouse/Child)
  5. Health care and dependent care Flexible Spending Accounts
  6. Pre-tax commuter and parking benefits
  7. 401(k) Savings and Investment Plan with company match
  8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
  9. 11 paid holidays
  10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
  11. Paid parental leave
  12. Adoption assistance
  13. Employee Stock Purchase Plan
  14. Financial planning and group legal
  15. Voluntary benefits including auto, homeowner and pet insurance
  
  The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

  Career Level - IC3

  
  

  Responsibilities

  Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.

• About the company

  Our mission is to help people see data in new ways, discover insights, unlock endless possibilities. Want to make a difference? You've come to the right place. We're using innovative emerging technologies to tackle real-world problems today.

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