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Job Description Summary

Job Description

JOB TITLE: Data Engineering Manager

SALARY: The salary banding for this role is £68,202 - £75,780 for outside London and £78,849 - £87,610 for London

LOCATION: Hove, Bristol, Chester, London or Manchester

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

You’ll join us in Customer Resolutions, part of the Bank's Consumer Relationships COO team, where we're on a journey to build a diverse, highly skilled workforce. We use technology to understand our customers' changing needs, whenever and however they need us.

Do you want a career focused on delivering the brilliance our customers deserve and expect?

The Customer Resolutions team's primary goal is putting things right when they have gone wrong for customers. We define rectifications procedures, and operate in a fast-paced environment, developing standard methodology across the Group.

You’ll be part of an Investigate & Engineer team, working alongside our design colleagues accurately and efficiently sourcing data to help identify customers affected by rectifications and calculating any redress required in accordance with procedures and controls.

Your accountabilities will include leading (and undertaking) the investigative data tasks of the rectification to then engineer solutions which will safely identify impacted populations. Using advanced data techniques to identify and calculate the customer impact of rectifications.

You’ll be providing insightful information and advice to guide business decisions. Developing a deep understanding of the issues we are working on and supporting the development of requirements. Reporting progress, risks and issues at key forums. You may also plan and prioritise work across a small portfolio of rectifications. Whilst mentoring more junior engineers to improve their capabilities, you may also manage a small team of junior engineers.

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

• Advanced coding using at least one of SQL and SAS

• Previous experience integrating data across multiple sources would be advantageous (we work across products and customer channels)

• Coaching and mentoring others

• Communication of complex data issues to non-technical audiences

• Understanding of approaches to ensure high quality and reliable outputs (requirements, development, testing)

• Working collaboratively with non-technical colleagues to understand customer problems and defining data solutions

And any experience of these would be really useful

• A passion for doing the right thing for our customers – you will be involved in understanding problems affecting customers and working out the right thing to do for them.

• An inquisitive nature - do you like to gather information and join the dots?

• An enthusiasm for problem solving & analysis - you and your team will be investigating and interpreting data to recommend and support solutions for customers.

• A desire to learn and share their experience for the benefit of the team.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.