Employer Industry: Technology Support Services

Why consider this job opportunity:
- Temporary project with a duration of 5 months, starting ASAP
- Opportunity to work remotely from anywhere in the U.S.
- Supportive team environment focused on user assistance and problem resolution
- Gain experience with Salesforce, a leading customer relationship management tool
- Collaborate with internal teams to troubleshoot and resolve technical issues
- Develop strong communication and problem-solving skills in a customer service context

What to Expect (Job Responsibilities):
- Assist with user account creation and provide user support activities
- Respond to inquiries through Salesforce cases from teachers, administrators, parents, and students
- Resolve account creation, login issues, and other support issues without escalation
- Collaborate with internal teams to troubleshoot complex issues
- Prioritize incoming cases and track communication and progress in the system

What is Required (Qualifications):
- Associate’s degree or bachelor's degree in a STEM-related field preferred
- Previous experience in a customer service or technical support role required
- Basic understanding of computer systems, mobile devices, and various software applications
- Strong verbal and written communication skills
- Strong analytical and troubleshooting skills

How to Stand Out (Preferred Qualifications):
- Familiarity with operating systems (Windows, macOS, Linux)
- Experience with help desk software and remote support tools
- Salesforce case experience preferred
- Ability to explain technical issues to non-technical users clearly and concisely
- Patience and empathy when dealing with users

#TechnologySupport #RemoteWork #CustomerService #Salesforce #ProblemSolving

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