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Job Description
- Req#: 32709856710
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Handle customer complaints and concerns with empathy, working towards satisfactory resolutions
- Process orders, refunds, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of company products, services, and policies
- Collaborate with other departments to address complex customer issues
- Document customer interactions and update account information in our customer service software
- Identify and escalate priority issues when necessary
- Provide feedback to management on common customer concerns and suggest improvements to enhance customer experience
- Multi-task effectively in a fast-paced environment while maintaining attention to detail
- Adapt to changing customer needs and company policies with flexibility and professionalism
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Los Angeles, United States. As a vital member of our organization, you will be responsible for providing exceptional support to our valued customers and ensuring their satisfaction through efficient problem-solving and clear communication.Seniority level
Associate
Employment type
Part-time
Job function
Administrative
Industries
Manufacturing
#J-18808-LjbffrAbout the company
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