Job description

Job responsibilities

This is a varied role which will require the successful candidate to have excellent IT skills, display a high level of accuracy and attention to detail, and demonstrate effective interpersonal skills when liaising with staff across the Trust. Ensuring the services procedures are followed, reviewed and fed back on to constantly evolve and improve efficiencies for all.

The role requires experience of managing a busy caseload, excellent attention to detail, familiarity with Microsoft Office packages, outstanding interpersonal skills and the ability to manage relationships and communicate well with a wide range of internal and external stakeholders.

The role is agile, and you would be expected to work in such a way with your agile kit (mobile and laptop equipment) to work onsite and from home to suit the service needs or when required by leadership.

Please refer further to the detailed Job Description and Person Specification.

Whats the next step?

Now is your time to decide if to apply! We are always happy to talk you through how the process works, so feel free to give us a call, but hopefully we have put all the information together you need in this pack. Once you have applied it will follow the normal Trust recruitment process for shortlisting and interviewing, so we will be in touch. If you want to visit us at either City or QMC then youre welcome to do so, just give us a call and get booked in. We would also recommend reading our Chief Digital & Information Officers (CDIO) blog on How not to suck at NHS Job applications.

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Job responsibilities

This is a varied role which will require the successful candidate to have excellent IT skills, display a high level of accuracy and attention to detail, and demonstrate effective interpersonal skills when liaising with staff across the Trust. Ensuring the services procedures are followed, reviewed and fed back on to constantly evolve and improve efficiencies for all.

The role requires experience of managing a busy caseload, excellent attention to detail, familiarity with Microsoft Office packages, outstanding interpersonal skills and the ability to manage relationships and communicate well with a wide range of internal and external stakeholders.

The role is agile, and you would be expected to work in such a way with your agile kit (mobile and laptop equipment) to work onsite and from home to suit the service needs or when required by leadership.

Please refer further to the detailed Job Description and Person Specification.

Whats the next step?

Now is your time to decide if to apply! We are always happy to talk you through how the process works, so feel free to give us a call, but hopefully we have put all the information together you need in this pack. Once you have applied it will follow the normal Trust recruitment process for shortlisting and interviewing, so we will be in touch. If you want to visit us at either City or QMC then youre welcome to do so, just give us a call and get booked in. We would also recommend reading our Chief Digital & Information Officers (CDIO) blog on How not to suck at NHS Job applications.

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person Specification

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Training & Qualifications

Essential

• Educated to A-Level / Diploma or demonstrates an equivalent level of experience
• Experience of Microsoft packages including Word, Excel, PowerPoint, Outlook.
• An understanding of the Data Protection Act / UK GDPR, Freedom of Information and Access to Health Records Legislation
• Must be willing to participate in any relevant training to develop skills required to carry out duties
• Evidence of continuing professional development in relevant area (s) - Records Management , Data Retention, Data Protection, Handling Information

Desirable

• Experience of working with the Data Security & Protection Toolkit
• Knowledge of project methodology
• Data Protection Act Qualification

Experience

Essential

• Working in a busy office environment and agile
• Ability to plan and organise work programmes autonomously
• Working with sensitive and confidential information
• Experience and / or understanding of Data Protection challenges in a healthcare setting
• Experience of handling patient / public queries
• Producing agendas, formatting reports and letter writing
• Ability to facilitate meetings
• Knowledge of current Information Governance / Data Protection legislation
• Knowledge or experience of the NHS Data Security and Protection Toolkit
• Able to work on own initiative and as part of a team
• Ability to multi-task, deal with conflicting deadlines and prioritise workload appropriately.
• Good presentation / training skills
• Excellent administration skills including the ability to take minutes
• Experience of delivering training relevant to role

Desirable

• Experience of working in a support role
• Experience of working in the National Health Service (NHS)
• Experience of working in a Data Protection / Information Governance department
• Knowledge and understanding of the importance of confidentiality, Data Protection / Information Governance and security policies
• Specialist knowledge of NHS and statutory polices and regulations including UK GDPR, Data Protection Act, Caldicott Principles

Communication and relationship skills

Essential

• Excellent verbal and written communication skills and the ability to communicate specialist / complex issues effectively at all levels
• Ability to analyse complex information requiring interpretation in order to meet the service requirement e.g., Staff data on training, skills and competencies
• Ability to communicate at all levels, both written and verbally, with internal and external customers
• Effective interpersonal and communications skills with the ability to produce clear concise communications
• Ability to provide contentious information to staff groups and to communicate business sensitive information to internal staff
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation

Desirable

• Experience in collaboration to deliver objectives
• Self- motivated and able to encourage others at all levels including senior management

Analytical and Judgement skills

Essential

• Competent IT skills in order to collect and interpret data, present reports and compile simple presentations
• Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate; pre-empting problems and working to solve them in an appropriate manner
• Ability to operate to a variety of levels within the organisation and also external agencies
• Flexible approach to meet the conflicting demands of the job
• Effective time management skills in order to meet deadlines
• Ability to prioritise own workload autonomously
• Accuracy and attention to detail
• Ability to maintain confidentiality
• Ability to demonstrate tact and diplomacy
• Ability to work under pressure and to tight deadlines with changing priorities
• Ability to conduct audits and exercise judgement
• Sensitive to the needs of others and has an awareness and responsiveness to other people's feelings and needs
• Values differences; regards people as individuals and appreciates the value of diversity in the workplace

Planning and organisation skills

Essential

• Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate
• Able to work under pressure, dealing with peaks and troughs in workload
• Positive attitude to dealing with change; flexible and adaptable, willing to change and accept change and to explore new ways of doing things and approaches
• Highly motivated and reliable
• Has a strong degree of personal integrity; able to adhere to standards of conduct based on a sense of right and wrong and be dependable and reliable

Physical skills

Essential

• Standard office environment requirements

Other requirements specific to the role

Essential

• Ability and willingness to adopt an agile approach to work
• Willingness and ability to travel between sites and to external meetings

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Training & Qualifications

Essential

• Educated to A-Level / Diploma or demonstrates an equivalent level of experience
• Experience of Microsoft packages including Word, Excel, PowerPoint, Outlook.
• An understanding of the Data Protection Act / UK GDPR, Freedom of Information and Access to Health Records Legislation
• Must be willing to participate in any relevant training to develop skills required to carry out duties
• Evidence of continuing professional development in relevant area (s) - Records Management , Data Retention, Data Protection, Handling Information

Desirable

• Experience of working with the Data Security & Protection Toolkit
• Knowledge of project methodology
• Data Protection Act Qualification

Experience

Essential

• Working in a busy office environment and agile
• Ability to plan and organise work programmes autonomously
• Working with sensitive and confidential information
• Experience and / or understanding of Data Protection challenges in a healthcare setting
• Experience of handling patient / public queries
• Producing agendas, formatting reports and letter writing
• Ability to facilitate meetings
• Knowledge of current Information Governance / Data Protection legislation
• Knowledge or experience of the NHS Data Security and Protection Toolkit
• Able to work on own initiative and as part of a team
• Ability to multi-task, deal with conflicting deadlines and prioritise workload appropriately.
• Good presentation / training skills
• Excellent administration skills including the ability to take minutes
• Experience of delivering training relevant to role

Desirable

• Experience of working in a support role
• Experience of working in the National Health Service (NHS)
• Experience of working in a Data Protection / Information Governance department
• Knowledge and understanding of the importance of confidentiality, Data Protection / Information Governance and security policies
• Specialist knowledge of NHS and statutory polices and regulations including UK GDPR, Data Protection Act, Caldicott Principles

Communication and relationship skills

Essential

• Excellent verbal and written communication skills and the ability to communicate specialist / complex issues effectively at all levels
• Ability to analyse complex information requiring interpretation in order to meet the service requirement e.g., Staff data on training, skills and competencies
• Ability to communicate at all levels, both written and verbally, with internal and external customers
• Effective interpersonal and communications skills with the ability to produce clear concise communications
• Ability to provide contentious information to staff groups and to communicate business sensitive information to internal staff
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation

Desirable

• Experience in collaboration to deliver objectives
• Self- motivated and able to encourage others at all levels including senior management

Analytical and Judgement skills

Essential

• Competent IT skills in order to collect and interpret data, present reports and compile simple presentations
• Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate; pre-empting problems and working to solve them in an appropriate manner
• Ability to operate to a variety of levels within the organisation and also external agencies
• Flexible approach to meet the conflicting demands of the job
• Effective time management skills in order to meet deadlines
• Ability to prioritise own workload autonomously
• Accuracy and attention to detail
• Ability to maintain confidentiality
• Ability to demonstrate tact and diplomacy
• Ability to work under pressure and to tight deadlines with changing priorities
• Ability to conduct audits and exercise judgement
• Sensitive to the needs of others and has an awareness and responsiveness to other people's feelings and needs
• Values differences; regards people as individuals and appreciates the value of diversity in the workplace

Planning and organisation skills

Essential

• Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate
• Able to work under pressure, dealing with peaks and troughs in workload
• Positive attitude to dealing with change; flexible and adaptable, willing to change and accept change and to explore new ways of doing things and approaches
• Highly motivated and reliable
• Has a strong degree of personal integrity; able to adhere to standards of conduct based on a sense of right and wrong and be dependable and reliable

Physical skills

Essential

• Standard office environment requirements

Other requirements specific to the role

Essential

• Ability and willingness to adopt an agile approach to work
• Willingness and ability to travel between sites and to external meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

City Hospital and Queens Medical Campus

Hucknall Road

Nottingham

NG5 1PB

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)