The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (https://cchealth.org/h3/services.php#Adult)

If hired for this position, applicant will be required to provide proof of full vaccination for COVID-19 prior to the start date.

Salary: $21.88 - $25.32, hourly

ESSENTIAL FUNCTIONS

• Answer shelter phone lines, communicate directly with callers, and provide a high level of customer service to both people experiencing homeless and community stakeholders.
• Provide information about shelter bed availability to CORE, VA, GA, AB109 Probation, other Health Services Departments and alert shelter staff of incoming placements.
• Run persons seeking shelter placement through the Megan’s Law database.
• Manage the shelter bed reservation system in the Homeless Management Information System (HMIS).
• Collaborate with team members, including the HMIS Agency Administrator and program management team to support movement or completion of activities and projects.
• Enter data into the Homeless Management Information System (HMIS) and other various data management systems as assigned.
• Run and reconcile reports to ensure system data quality and timeliness.
• Perform weekly audits and quality assurance of all shelter data to identify gaps and other missing information in HMIS.
• Alert shelter staff when intakes and other information are missing from the system.
• Ensure all HMIS documents are properly stored and secure.
• Daily completion of the Capacity Sheet, Population Sheet, and Bed list for CCACS Shelters.
• Daily AB109 Probation, GA, VA, and all other contractual reporting requirements.
• Attend all mandatory meetings and trainings as required.
• Other duties as assigned.

JOB QUALIFICATIONS

• Be able to type 40 words per minute.
• Demonstrate proficiency in Microsoft Office Suite applications and use of the internet.
• Be fingerprinted and pass a criminal background check.
• Preferred lived experience of homelessness, from a diverse or minority population, bilingual capabilities, and/or accessing behavioral health services.

Education/Experience

• High school diploma/GED required. Bachelor's degree preferred, or 60 semester college units or AA degree.
• 3 years experience working with computers and/or in an administrative capacity.
• 1 year work experience working with vulnerable or special needs populations.

PHYSICAL DEMANDS

Stand Frequently

Walk Occasionally

Sit Frequently

Handling / Fingering Frequently

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 50 lbs

Push/Pull Occasionally - Up to 50 lbs

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors, Homeless Shelter

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Qualifications

Education

Required

High School

Experience

Required 1 year

experience working with vulnerable or special needs populations.

experience working with computers and/or in an administrative capacity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)