• Job Description

  Req#: 48229

  Overview

  The Child Development Division within the Department for Children and Families is hiring a Senior Quality Control Specialist.

  The Senior Quality Control Specialist for the Child Development Division’s (CDD) Child Care Financial Assistance Program will be the primary contact for the program’s eligibility and payment integrity components. Incumbents generally operate with considerable independence of action, and conduct portions of case reviews in the field.

  Work is performed under the general direction of CDD's Child Care Benefits Program Administrator. All CDD staff perform their respective functions with the goal of ensuring that the division’s work is client-centered, supports equitable outcomes, and is high-impact. This is a hybrid office-based/remote position based at the Waterbury State Office Complex, although staff have the option of working on-site full-time.

  Key responsibilities of this position will include:

  Gathering and analyzing statistical data to identify error prone policies, procedures, and case situations.
  Process and procedure development for reducing and eliminating errors related to eligibility determinations and payments.
  Reviewing the work of QC Specialist staff, training new QC Specialist staff, and being the point person for QC staff members’ ongoing training needs.
  Identifying suspected fraud, referring cases to the QC Specialist for follow up, and completing a portion of full-field investigations with written reports on findings.
  Monitoring provider claim entries, payroll records and recoupment activity.

  Applicants for this position should ideally have the following knowledge, skills, and abilities:

  Extensive knowledge of public benefit programs, including the philosophy, eligibility criteria, and benefits available.
  Preferred experience with the Child Care Financial Assistance Program.
  Knowledge of various social, cultural, economic, psychological and emotional factors influencing the behavior and attitudes of families and individuals receiving public assistance.
  Professional experience supporting diversity, equity, and inclusion (DEI) initiatives or goals.
  Ability to perform job duties within the framework of the three key practices of the Child Development Division: to do work that is client-centered, that supports equitable outcomes, and that is high-impact.
  Knowledge of the principles and practices of social casework.
  Ability to conduct mutually informative interviews, using standard investigation interviewing techniques and human relations skills.
  Ability to comprehend and apply complex instructions and program regulations.
  Ability to be organized and to prepare clear and comprehensive written reports.
  Ability to complete financial analysis and prepare benefit program budgets.
  Ability to maintain a supervisory level of knowledge and expertise for all programs and QC work.

  Who May Apply

  This position, DCF Senior Quality Control Specialist (Job Requisition #48229), is open to all State employees and external applicants.
  If you would like more information about this position, please contact emily.hazard@vermont.gov.
  Resumes will not be accepted via e-mail. You must apply online to be considered.
  Please note that multiple positions in the same work location may be filled from this job posting.

  AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

  Environmental Factors

  Duties are performed in a variety of settings including district offices and client's homes. Considerable travel may be required and incumbents may be required to use either a state-provided vehicle, rental vehicle or a private means of transportation. Incumbents may encounter reluctance or resistance from clients or other individuals in providing necessary information. Incumbents must be able to work within tight time limits and under considerable stress while dealing with hostile/angry clients.

  Minimum Qualifications

  Two (2) years or more experience as a Quality Control Specialist.

  Total Compensation

  As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

  Want the specifics? Explore the Benefits of State Employment on our website.

  Equal Opportunity Employer

  The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

• About the company

  Vermont (/vərˈmɒnt/) is a northeastern state in the New England region of the United States.

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