• Job Description

  Req#: 008JJX
  DCR (Digital Customer Relationship) specialist · Country DCX Leader, Drive and evangelize digitization by working closely with other stakeholders. · Accountable for the consistency & seamlessness of Digital Customer Experience across all digital platforms. · Accountable for planning, coordination, deployment, utilization, and acceleration of all required DCX initiatives within a country. · Act as the SPOC in the Country for Global DCX team. - Analyze Digital Customer / Partner Journeys and responsible to grow our business deploying an integrated customer experience across diverse platforms (Social Media, Online, Customer Care Center, Sales People, Mobile, PRM, App) - Continue to focus on Web & product data and catalogue: 1) Outstanding end2end product experience, from selectors to distributors 2) Manage, push and localize global content across platforms - Create consistent & individualized customer experience with running digital channel management 1) Identify and provide seamless experience across platforms 2) Enhanced self-service to provide quick answers to our customers - Accelerate Value creation 1) Develop capabilities in e-commerce with our distributors and digital ordering with our direct customers (MySE) 2) Digital Channel Management in countries to increase % of active and generate business 3) Strongly increase digital skills and expertise - Devising strategies to drive online traffic to the SE website (www.se.com/kr) - Tracking conversion rates and making improvements to the SE website satisfaction rate such as zero search - Responsible for assisting in the development of SE’s product pages. - Utilizing a range of techniques including SEO - Capture up to date and relevant market and technology trends, customer insights and lead best-in-class digital capability build Qualifications [Required Experience] - + 5 years’ experience in ecommerce or website management or digital marketing relevant field at the company and or agency - Experience of planning, managing and executing against an annual budget - Project management experience leading e-commerce or CRM or PRM launching project - Experience managing Digital (website, user experience) with a proven track record of driving ROI and sales. - Demonstrated history of thinking strategically and creatively, developing practical and specific strategy and tactics to produce tangible results [Preferred Qualifications & Skills] - Bachelor’s degree or above - Fluent in English - Web guru preferred - Great at number and analysis - Data analytics and visualization - Email Marketing - Search engine marketing - Adobe analytic tool (SiteCatalyst), GA(Google Analytics) tool, other digital channel analytic tools (AT internet) user experience preferred Schedule: Full-time Req: 008JJX

• About the company

  Schneider Electric SE is a French multinational company providing energy and automation digital solutions for efficiency and sustainability. It addresses homes, buildings, data centers, infrastructure and industries, by combining energy technologies, real-time automation, software and services.

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