Overview

Under the direction of Table Games Management, the incumbent is responsible for dealing assigned games according to regulatory and company guidelines while ensuring the highest level of guest service.

Responsibilities

• Performs the act of mechanically dealing a game in a proficient manner, according to current Company policies and procedures, applicable gaming regulations and meeting required rounds per hour by game type.
• Responsible for handling guest transactions and notifying Table Games Supervisor of any irregularities while advising a Table Games Supervisor or Pit Manager of any disputes or arguments that may arise during the game among players/dealer.
• Exchanges currency for gaming chips and pays or collect bets according to house rules in an accurate manner.
• Deal accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.
• Able to handle mid-level math problems.
• Able to handle large amounts of cash and chips with ease.
• Able to maintain composure when high pressure situations occur with guests.
• Follow department and Company policies and standard operating procedures. (SOPs) including those relating to Hard Rock AC’s business d all regulatory requirements.
• Deliver guest service that promotes satisfaction and results in increased time at the table and return play.
• Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as morale.
• Support the Hard Rock culture and team philosophy within the department and throughout the property.
• Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.
• Supports and maintains guest service standards at all times while promoting outstanding guest relations.
• Assists with the cleanliness of the casino property front and back of House.
• Performs other duties as assigned.

Qualifications

• Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.
• High School diploma or equivalent.
• Two years table games experience preferred.
• Knowledge of at least three core games is required, with Blackjack being one of them. Other core games include Pai Gow Poker, Craps, Roulette, Baccarat, Pai Gow Tiles and any combination of at least three of the following poker derivative games (i.e. Three Card Poker, Four Card Poker, Mississippi Stud, Ultimate Texas Hold’em, Criss Cross and High Card Flush).
• Knowledge of table games math, procedures, game protection, regulations and training requirements.

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