TD
Debt Specialist III - TD Auto Finance Collections
This job is now closed
Job Description
- Req#: 416719BR
- High School Diploma or GED required
- 2+ Years of related experience
- Demonstrated strong phone skills to effectively work with customers
- Negotiation experience with demonstrated positive outcomes
- Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments
- Knowledge of and ability to explain wide variety of consumer loan products
- Writing ability to clearly document calls
- PC skills sufficiency
- Performs multiple and/or diverse tasks that cover a wide range of complexity
- Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas
- Understands how related teams coordinate their efforts and resources to achieve objectives of a unit
- Gathers and analyzes data to identify and solve complex problems
- Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
- Communicates unusual and/or complex content in a clear manner; handle sensitive information
- Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss
- Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques
- Complies with all pertinent department/bank policies and procedures
- Elevates issues that may result in foreclosure or repossession when necessary
- Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
- Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
- Must be eligible for employment under regulatory standards applicable to the position.
About the company
Welcome to TD Bank, America's Most Convenient Bank. Visit now to learn about all our personal banking products like accounts, loans, cards & more.
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