• Job Description

  Req#: JR125764
  Year Round

  Classic, consistent quality from a winning team!

  Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

  • Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
  • Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
  • Subsidized meals at Employee Dining Rooms offered for staff while on shift
  • Subsidized housing options available for seasonal full-time staff
  • Discounts for staff members at restaurants, shops, and service providers in Park City
  • Healthcare options are available for staff members
  • 401k plan with company match

  PURPOSE OF POSITION: The Deer Valley Club Guest Services Manager is responsible for overseeing all aspects of daily guest service operations and managing bell staff, concierge, and front desk operations.

  RESPONSIBILITIES:

  • Support established standards for staff administration, performance, and service to guests and owners

  • Recruit, hire, train, and supervise department staff

  • Respond promptly to all owner and guest requests

  • Demonstrate proactive guest, owner, and staff problem resolution with urgency, respect, and empathy

  • Document all problems and resolutions

  • Manage all front desk operations, including concierge and bell staff services, and guest check-in/check-out procedures

  • Create the weekly schedule within budget guidelines to ensure adequate staffing

  • Assist with owner/guest transportation as needed

  • Ensure company vehicles are properly serviced and maintained

  • Develop and implement procedures for the front desk

  • Field inbound calls from guests, owners, and vendors and direct to the appropriate department

  • Facilitate communication with owners regarding issues, special concierge requests, and booking reservations

  • Assist with owner and guest transportation as needed

  • Review monthly financial statements, including balance sheet and profit and loss statements

  • Maintain office inventory and organize and maintain records, files, calendars, and a variety of databases

  • Other duties as assigned

  QUALIFICATIONS:

  • Experience in supervising lodging front desk staff required

  • Must be computer literate with a working understanding of MS Office Suite

  • Must be able to lift a minimum of 50 lbs.

  • Must have a valid driver’s license and clean DMV record

  • Must be able to drive curving mountain roads in various weather conditions

  DATES OF EMPLOYMENT:

  • Year Round

  PAY RATE:

  • $53,000 - 63,000, dependent on experience

  Deer Valley Resort is an Equal Opportunity Employer.

• About the company

  Deer Valley is an alpine ski resort in the Wasatch Range, located 36 miles east of Salt Lake City, in Park City, Utah, United States.

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