Job description

Job responsibilities

We are a very friendly, experienced team working across 2 sites Bolton Lever Chambers / Leigh Health Centre / Pemberton Health Centre. We have Senior Dental Officers, Dental Officers, Hygiene/Therapists and Dental Nurses providing a range of services to patients on referral.

Duties and Responsibilities:

First point of contact for patients who are attending dental appointments.

To use in house IT systems.

To operate the Dentally patient administration system for the Dental Service. This will include booking appointments, collecting patient registration details, exemption status documentation, inputting data onto the computer and eliciting simple symptom information.

To carry out general clerical duties as requested by the team e.g. photocopying; filing, printing of documents.

To facilitate the provision of dental appointments with other dental providers.

To answer telephone enquiries and take messages as appropriate.

To courtesy call patients on a daily basis to confirm appointments in order to maximise slot utilisation.

To maintain high standards of communication skills and promote a positive image of our service.

To provide information and answers queries relating to accessing NHS dental services.

To maintain filing systems as appropriate.

To be responsible for the collection of patient monies, daily float checks & till reading balances.

Advise patients re accessing the out of hours Emergency Dental Service

Ability to exhibit a calm and professional manner when dealing with difficult patients.

Adhere to centre and trust policies and procedures including the confidentiality policy and the data protection act.

Provide other such duties appropriate to the post, as shall be determined from time to time.

To collect data as part of organized and approved audits e.g. patient satisfaction questionnaires.

To be responsible for monitoring levels of department stock of stationery and ordering supplies when needed.

Job responsibilities

We are a very friendly, experienced team working across 2 sites Bolton Lever Chambers / Leigh Health Centre / Pemberton Health Centre. We have Senior Dental Officers, Dental Officers, Hygiene/Therapists and Dental Nurses providing a range of services to patients on referral.

Duties and Responsibilities:

First point of contact for patients who are attending dental appointments.

To use in house IT systems.

To operate the Dentally patient administration system for the Dental Service. This will include booking appointments, collecting patient registration details, exemption status documentation, inputting data onto the computer and eliciting simple symptom information.

To carry out general clerical duties as requested by the team e.g. photocopying; filing, printing of documents.

To facilitate the provision of dental appointments with other dental providers.

To answer telephone enquiries and take messages as appropriate.

To courtesy call patients on a daily basis to confirm appointments in order to maximise slot utilisation.

To maintain high standards of communication skills and promote a positive image of our service.

To provide information and answers queries relating to accessing NHS dental services.

To maintain filing systems as appropriate.

To be responsible for the collection of patient monies, daily float checks & till reading balances.

Advise patients re accessing the out of hours Emergency Dental Service

Ability to exhibit a calm and professional manner when dealing with difficult patients.

Adhere to centre and trust policies and procedures including the confidentiality policy and the data protection act.

Provide other such duties appropriate to the post, as shall be determined from time to time.

To collect data as part of organized and approved audits e.g. patient satisfaction questionnaires.

To be responsible for monitoring levels of department stock of stationery and ordering supplies when needed.

Person Specification

Qualifications

Essential

• Good standard of general education
• NVQ Level 2 Customer Care or equivalent, or working towards

Desirable

• Shorthand
• IT qualification e.g ECDL
• NVQ level 3 Customer Care
• NVQ Level 3 Business/Office administration

Relationships

Essential

• If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:

Skills & Attributes

Essential

• Excellent organisational/administrative skills
• Excellent keyboard skills
• Excellent communication and interpersonal skills
• Excellent telephone skills
• Ability to work effectively as a team member
• Ability to work on own initiative
• Ability to prioritise own workload, identify and manage competing pressures
• Ability to keep accurate records via databases, spreadsheets

Experience

Essential

• To have proven experience working in an office environment
• Previous reception experience
• Proven experience in using Microsoft packages, Word, Excel or equivalent experience
• Word processing/typing skills to RSA 3 or equivalent experience
• Experience of minute taking

Desirable

• Dental Reception experience
• Experience of Electronic Patient Record and appointment e.g Dentally
• Experience of dealing with a range of health, education and social care professionals
• Experience of dealing with patients with a wide range of physical and learning disabilities

Job Specific Requirements

Essential

• The ability to travel independently across the Trust
• The ability to work flexibly in accordance with service needs

Right to Work

Essential

• Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)

Qualifications

Essential

• Good standard of general education
• NVQ Level 2 Customer Care or equivalent, or working towards

Desirable

• Shorthand
• IT qualification e.g ECDL
• NVQ level 3 Customer Care
• NVQ Level 3 Business/Office administration

Relationships

Essential

• If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:

Skills & Attributes

Essential

• Excellent organisational/administrative skills
• Excellent keyboard skills
• Excellent communication and interpersonal skills
• Excellent telephone skills
• Ability to work effectively as a team member
• Ability to work on own initiative
• Ability to prioritise own workload, identify and manage competing pressures
• Ability to keep accurate records via databases, spreadsheets

Experience

Essential

• To have proven experience working in an office environment
• Previous reception experience
• Proven experience in using Microsoft packages, Word, Excel or equivalent experience
• Word processing/typing skills to RSA 3 or equivalent experience
• Experience of minute taking

Desirable

• Dental Reception experience
• Experience of Electronic Patient Record and appointment e.g Dentally
• Experience of dealing with a range of health, education and social care professionals
• Experience of dealing with patients with a wide range of physical and learning disabilities

Job Specific Requirements

Essential

• The ability to travel independently across the Trust
• The ability to work flexibly in accordance with service needs

Right to Work

Essential

• Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bridgewater Community Healthcare NHS Foundation Trust

Address

Leigh Health Centre

The Avenue

Leigh

Lancashire

WN7 1HR

Employer's website

http://bridgewater.nhs.uk/ (Opens in a new tab)