If you have worked in a Dental Office and dealt with processing customers insurance claims or have worked as an Insurance Benefits Advisor in a contact centre capacity for at least 2 years and are looking to work primarily from home as a member of a contact centre team please read on. On behalf of our client, Accerta, we are looking for strong candidates to become full-time permanent Customer Service Representatives. You need to be professional, positive, and enthusiastic with excellent communication skills to join Accerta's Toronto team. Here are some details about the position: Daily Duties in the role: * Be the first point of contact to both provincial and municipal clients who require assistance related to social programs, products and services. * Answer inbound calls, emails and chats in a fast-paced high volume contact centre environment. * Manage outbound calls and follow up with clients. * Process claims, corrections and maintain eligibility data where necessary. * Track and document details of customer interactions. * Achieve established KPI’s based on call volumes, call turnaround and claims processing. * Maintain and protect the confidentiality and privacy of all information including following all regulatory requirements such as PHIPA – Personal Health Information Protection Act. * Other duties as assigned. Experience and Qualifications required: * Minimum 2 years experience as a dental receptionist, dental assistant or a minimum of two years benefit insurance experience in a call centre or office environment. * Demonstrated knowledge of dental procedure codes and social programs. * Demonstrated problem-solving and decision-making skills and the ability to provide high quality customer service. * Demonstrated knowledge of complaint, de-escalation and conflict resolution techniques and ability to work with the pressure and challenges of receiving complaints while maintaining composure with clients. * The ability to adapt to changing technology, clients and processes. * Strong, clear, and concise written and verbal communication skills. * Demonstrated experience in computer applications such as Outlook, Microsoft Office Suite. * Experience with SharePoint and Customer Relationship Management (CRM) system. * Minimum High School Diploma required. Working for Accerta you will receive: * A permanent position with a competitive salary package * A competitive benefits package that includes a DB Pension Plan and Health Care Expense Account (HCEA). * Opportunities to increase your earnings through performance-based incentive programs. * Growth opportunities in a company that promotes from within. * Time off to volunteer within the community. * Hybrid working environment. Applying with Raise Raise is an established IT, Engineering and healthcare hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing. We strive to build teams that reflect the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us at hello@raiserecruiting.com #CVOL