• Job Description

  Req#: o3puwfwc?nl=1
  Essential Functions:

  • u00A0Coordinates and performs a range of department support activities; serves as a liaison betweenu00A0 u00A0other divisions/departments.
  • u00A0Provides administrative support such as answering inbound telephone calls, checking on shipu00A0 u00A0dates, offering information on all products, updating new account information and inputting callu00A0 u00A0notes in GCM.
  • u00A0Communicates with customers, colleagues, dental technicians, and managers in a promptu00A0 u00A0articulate manner.
  • u00A0Complies with customer service policies and procedures and call center operational standards.
  • u00A0Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
  • u00A0Assists customers in problem solving, planning, development, and execution of stated goals andu00A0 u00A0objectives.
  • u00A0Ensures customer retention and satisfaction.
  • u00A0Evaluates each case thoroughly and advises doctors on which product is best for the particularu00A0 case.
  • u00A0Makes outbound calls on cases that need assistance.
  • u00A0Maintains a day to day professional relationship with dental technicians and managers.
  • u00A0Follows-up on specific requests made by doctors on particular cases.
  • u00A0Seeks advice and input from the manager when needed.
  • u00A0Performs other related duties and projects as business needs require at direction of management

  Education and Experience:

  • High school diploma or equivalent.
  • Bacheloru2019s degree, preferred.
  • Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

  Special Requirements/Certification:

  • RDA, DA, or CDT certifications preferred.

  Pay Range: $23.00-$23.00p/hr.

• About the company

  Glidewell Dental's mission is to drive down restorative costs and expand patient access to affordable dentistry. Glidewell Dental offers dental products and services in partnership with dentists, dental laboratories and manufacturers to promote and restore clinical health. One of the largest dental labs in the world and a medical device manufacturer, the company operates from four locations worldwide.

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