• Job Description

  Req#: 4952934

  At MSHDA we pursue equitable housing outcomes for underserved populations, including but not limited to race, gender, disability, religion, age, weight, socioeconomic status, and LGBTQ+. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect, and fairness.

  
  

  This position provides technical support within the Homeownership Division, primarily centered on the evaluation, validation, and processing of program reservations within the Michigan State Housing Development Authority (MSHDA) loan framework. Responsibilities encompass interpreting and applying state and federal regulatory guidelines governing MSHDA loan transactions, offering informed assistance to Michigan residents seeking housing resources, and maintaining operational continuity within the division.

  Key technical functions include:

  • Data Management & System Oversight: Administering data tracking and analysis through division-specific software systems to ensure accuracy, efficiency, and compliance with regulatory standards.

  • Workflow Coordination & Process Optimization: Distributing workload among analysts, refining procedural workflows, and implementing process enhancements for reservation and transaction handling.

  • Regulatory Guidance & Compliance Assurance: Providing lender partners with interpretive guidance on operational protocols, ensuring adherence to statutory requirements and programmatic policies.

  • Data Compilation & Accuracy Monitoring: Aggregating and scrutinizing lender-provided datasets to maintain precision in reporting, optimize transaction integrity, and facilitate informed decision-making.

  • Survey Administration & Program Assessment: Managing the development, distribution, and analysis of Homebuyer Surveys and specialty assessments to drive service enhancements, improve operational efficiency, and support strategic programmatic objectives.

  • Financial Documentation Processing: Executing secure handling of final loan documents for purchased loans, ensuring compliance with financial processing standards.

  • Stakeholder Engagement & Service Delivery: Delivering ongoing customer service and technical assistance to internal and external stakeholders, including borrowers, real estate professionals, counseling agencies, lending institutions, and MSHDA personnel.

  
  

  Due to the nature of this role, which includes handling and verifying original overnight documents and financial instruments, physical presence at the Lansing office is required Monday through Friday from 8 a.m. to 5 p.m. Remote or hybrid scheduling accommodations are not available.

  
  

  
  

  For additional information, please see the links below:

  Position Description
  MSHDA's Code of Ethics
  MSHDA's Promotional Video
  
  

  MSHDA is a Veteran Friendly Employer. Veterans and Military Spouses are encouraged to apply.

  Education

  Education typically acquired through completion of high school

  Experience

  Departmental Technician 7

  One year of experience performing administrative support activities equivalent to the 7-level in state service.

  Departmental Technician 8

  One year of experience performing administrative support activities equivalent to the 8-level in state service.

  OR

  One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

  Departmental Technician E9

  One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

  OR

  One year of experience performing administrative support activities equivalent to the 9-level in state service.

  OR

  Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

  Departmental Technician 7

  Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

  Departmental Technician 8

  Possession of a Bachelor’s degree may be substituted for the experience requirement.

  Departmental Technician E9

  Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

  To be considered for this position you must:

  1. Attach a cover letter describing what strengths and work experience you bring to this position.
  2. Attach a copy of your detailed resume to the job application. Dates of employment should include month and year and hours per week.
  3. Attach a copy of your official college/university transcript(s), if you have completed any college/university.

  
  

  Failure to complete any of the above items may result in your application not being considered . Also, information provided in your application, resume, cover letter, transcripts, and any other documentation provided will be used to verify responses to the supplemental questions. Unsupported responses may not be considered further.

  
  

  For our purposes, official college transcripts must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), and the Registrar's signature and/or seal. A scanned or electronic copy is acceptable if it contains the elements listed above. The college/university does not have to send the transcripts directly to MSHDA. Review more information regarding official transcripts .

  
  

  Your application for any position does not guarantee that you will be contacted by MSHDA for further consideration. Only those applicants interviewed may be notified of the results.

  
  

  As a Condition of Employment: this position requires successful completion of a background investigation, drug test and a financial disclosure review.

  
  

  Note: The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. Any applicant that is suspected of using AI software for any portion of the selection process may be screened out.

  
  

  Applications must be submitted through NEOGOV . If you have questions or need assistance uploading and/or attaching your documents, please contact the NEOGOV applicant support at 855-524-5627

  
  

  View the entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf

• About the company

  Explore the official website of the State of Michigan. We'll help you find the government services, information, and resources you need.

Notice