Citizens Bank
Deposit Operations Senior Specialist
This job is now closed
Job Description
- Req#: 30189
- Providing customer service to bank customers and branch colleagues by responding to phone calls and live chat conversations
- Learning and understanding IRS regulations as they pertain to IRA products
- Performing quality assurance/quality control tasks for various transaction
- Research routine customer or bank inquiries as appropriate
- Utilize knowledge of regulatory and compliance requirements to help mitigate financial risk to Citizens a
- 1-2 years customer service experience
- Banking experience and/or IRA knowledge preferred
- Strong written and verbal communication skills
- Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.
- Proficient in MS Office
- Strong written and verbal communication skills
- Ability to work independently
- Willingness to work as a team
- Strong organizational and analytical skills
- Possess the power to embrace change and consistently seek process improvement opportunities
- Hours per Week: 40
- Work Schedule: 8:30 a.m. -5:00 p.m.
Description
As the Deposit Operations Senior Specialist, you will be providing exceptional customer service to internal and external customers and will support both our Phone and Processing Teams in the Retirement Services department. This position will primarily consist of answering phone calls and responding to live chat conversations.
Primary responsibilities include
Qualifications, Education, Certifications and/or Other Professional Credentials
Hours & Work Schedule
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
About the company
Most innovative community bank in the US w/ @HeardOnHurd @Vault_405 @MidtownBank @RISE405 #cashmob inventor, Pres/CEO @JillCastilla, ❤️ #okc #edmond #MemberFDIC
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