• Job Description

  Req#: 35221

  Description

  As the Deposit Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

  Primary responsibilities include

  • Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.
  • Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).
  • Research routine customer, brand, or bank inquiries as appropriate.
  • Determines the source of problems and works to resolve them accurately and within service level agreements.
  • Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.
  • May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.
  • Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.
  • The position may include reporting responsibilities and may assume department administrative duties as needed.

  Qualifications, Education, Certifications and/or Other Professional Credentials

  • 1 year of work experience, preferably bank related work experience
  • Demonstrated experience to complete repetitive tasks in an accurate and timely manner along with proven process improvement skill set in a fast- paced environment
  • Ability to plan & prioritize daily responsibilities with strong attention to detail
  • Strong written and verbal communication skills
  • Possesses the ability and demonstrated past success in being coachable with a can do positive attitude
  • Beginner to intermediate in Microsoft (MS) Office tools including Outlook, Excel, & Word

  Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: 4:00 PM - 12:30 AM - Monday - Friday
    • Sunday Processing on a rotating basis (4Hours)
    • Upon being fully trained onsite, the role will be 3 days onsite /2 days hybrid

  Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

  Equal Employment Opportunity

  At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

  Equal Employment and Opportunity Employer

  Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

• About the company

  Most innovative community bank in the US w/ @HeardOnHurd @Vault_405 @MidtownBank @RISE405 #cashmob inventor, Pres/CEO @JillCastilla, ❤️ #okc #edmond #MemberFDIC

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