• Job Description

  Req#: req6417

  What You'll Be Doing

  The Wake County EMS Department seeks an individual with the drive, energy and innovation to manage field operations for one of the nation’s leading EMS agencies. This is a rare opportunity to take the reins of operational oversight in a progressive EMS organization. You’re not just joining a team, but a community committed to positive outcomes. The Deputy EMS Director of Operations (EMS Operations Chief) oversees and manages all EMS field operations for North Carolina’s capital county. As one of five Deputy EMS Directors, the Deputy EMS Director of Operations is a senior leadership team member and reports directly to the EMS Chief Operating Officer. Your vision, leadership and expertise will directly influence our team and the care we provide. We expect you to foster a work environment that is not only safe but also welcoming.
  

  Key Responsibilities:

  • Manage field operations, including establishing deployment strategies, response plans, operational policies, procedures, and standards
  • Establish system performance metrics and monitor system performance based on these metrics
  • Create a positive team environment from the front lines to senior management
  • Directly and indirectly supervise employees, drive positive department culture, embrace and lead diversity, equity, inclusion, and accessibility, evaluate employee performance, and provide positive feedback through coaching/mentoring and general feedback sessions
  • Drive operational improvement initiatives and provide strategic oversight in collaboration with all teams and agencies
  • Contribute to our culture of safety by developing and monitoring metrics that keep our staff and residents safe by using a root cause analysis review process
  • Communicate with various groups and individuals in both written and oral form
  • Prepare and present reports/presentations to educate, promote and inform about the EMS department and programs
  • Respond to emergencies, including as a primary care provider, as a command member and to observe system and provider performance
  • Respond to significant events either in the field or as a member of the emergency operations center

  About Our Team

  Wake County EMS is a cutting-edge emergency medical services system that is responsible for providing EMS services throughout Wake County including within each of the county’s 12 local municipalities. We have a well-developed mobile integrated health (community paramedicine) and research programs. We responded to over 127,000 requests for 911 EMS services in 2022. We greatly value the enrichment we receive through diversity in our staff, and we are continuously working to enhance that diversity and create spaces where all employees can thrive.

  The Basics (Required Education and Experience)

  • Bachelor's degree in Emergency Medical Services, Business Administration or related field
  • Five years of experience in Emergency Medical Services
  • Valid Driver's License and "safe" driving record
  • Certification as Emergency Medical Technician-Paramedic
  • Equivalent education and experience are accepted

  Beyond the Basics (Preferred Education and Experience)

  • Master’s degree in Emergency Medical Services or equivalent
  • Three years of EMS supervisory or management-level experience

  How Will We Know You're 'The One'?

  • Supervisory skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor
  • Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy
  • Ability to recognize and evaluate proficiencies and difficulties of an employee’s job performance, provide constructive feedback and guidance to improve noted difficulties and strengthen noted proficiencies
  • Thorough knowledge of local, state and federal laws and regulations applicable to emergency medical services, employment and the general workplace.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to demonstrate excellence in critical thinking, communications and conflict resolution
  • Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures

  About This Position

  Location: John H. Baker, Jr. Public Safety Center Raleigh, NC 27601

  Employment Type: Regular

  Work Schedule: Mon-Fri 8:30am to 5:15pm, variability based on need, including after-hours large-scale emergencies

  Hiring Range: $92,993 to $125,541

  Posting Closing Date: 7:00 pm on 8/31/2023

  What Makes Wake Great

  Equal Opportunity Statement

  Background Check Statement

  Emergency Service Worker Statement

  What Makes Wake Great

  Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

  Equal Opportunity Statement

  Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

  Background Check Statement

  Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

  Emergency Service Worker Statement

  In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

• About the company

  Cornerstone OnDemand, Inc. is a cloud-based people development software provider headquartered in Santa Monica, California.

Notice