• Job Description

  Req#: A4060-25-0005?language=en&page=373&sort=publicationDateDesc

  Job summary

  We have a rare opportunity for an Deputy Reception Team Leader to join our team at The Robert Darbishire Practice (RDP), which is one of 3 practices operated by Better Health MCR. RDP has two sites: the largest is in Rusholme Health Centre and there is a branch at The University of Manchester, in Crawford House on Booth Street East.

  RDP is one of the largest GP practices in Greater Manchester and as Deputy Reception Team Leader you will play a pivotal role in its day-to-day operations. You will be responsible for ensuring that the service received by our patients reflects our core values of care and curiosity to deliver high standards of customer service.

  Better Health MCR is a not-for-profit social enterprise where surpluses are invested in the service. This is a great opportunity to make a real positive impact on the lives of our patients and staff.

  If you are a dynamic leader with a passion for service delivery and team development, and have an interest in a career in Primary Care, this role could be perfect for you.

  Main duties of the job

  The Deputy Reception Team Leader is responsible for assisting the Reception Team Leader in the management of the reception team of The Robert Darbishire Practice, including the University GP Service Branch. They will support the Reception Team Leader in the day-to-day team operations to ensure the smooth operation of the reception service. They will help to ensure that the reception team are well-trained, supported and well-organised so that they provide an efficient and effective service to our patients and clinicians, offering the highest level of customer service.

  The postholder works with the Office Manager and Reception Team Leader to ensure the achievement of our aims and objectives and the efficient, effective and financially-sustainable running of the service as a whole. In particular, the postholder must ensure that we deliver a responsive, patient-centred reception service, which reflects our core values of care and curiosity.

  The postholder will also be required to work as part of the Reception Team to provide the practices front-of-house service, including welcoming patients and visitors, understanding and interpreting patients needs, resolving queries where possible or signposting patients to the appropriate service or appointment.

  About us

  We are Better Health MCR: thinking differently, breaking barriers, improving lives. You can read more about us on our website and in our mission document, using the links on the right.

  We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester.

  Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.

  Our staff team of about 130 people has a huge range of fantastic skills and experience.

  Details

  Date posted

  30 May 2025

  Pay scheme

  Other

  Salary

  £26,177 to £29,258 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A4060-25-0005

  Job locations

  Rusholme Health Centre

  Walmer Street

  Manchester

  M14 5NP

  
  

  Job description

  Job responsibilities

  An outline of the job is above. For the full job description please see the supporting document on the right.

  The post is full-time, 37.5 hours per week, and will be mostly based at The Robert Darbishire Practice (in Rusholme Health Centre) with some time at the University GP Service (in Crawford House on Booth Street East), although you will also need to be able to travel to our other sites as needed. The usual working hours are Monday to Friday 10:00-18:30, though some flexibility may be required.

  Salary will be in the range £26,177 to £29,258, depending on experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks holiday (depending on NHS service) plus bank holidays (pro rata). (The post is not subject to Agenda for Change terms and conditions.)

  Recruitment process

  Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise. You should not use Artificial Intelligence (e.g ChatGPT); if it appears that you have used AI your application may be automatically disregarded.

  The closing date for applications is Tuesday 17th June 2025. This date may be brought forward if there are a large number of applications, so please do not delay.

  Short-listed candidates will be invited to complete written exercises at The Robert Darbishire Practice during the week beginning 23rd June 2025. Candidates that are successful at that stage will be invited to interview during the week beginning 30th June 2025.

  Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

  Job description

  Job responsibilities

  An outline of the job is above. For the full job description please see the supporting document on the right.

  The post is full-time, 37.5 hours per week, and will be mostly based at The Robert Darbishire Practice (in Rusholme Health Centre) with some time at the University GP Service (in Crawford House on Booth Street East), although you will also need to be able to travel to our other sites as needed. The usual working hours are Monday to Friday 10:00-18:30, though some flexibility may be required.

  Salary will be in the range £26,177 to £29,258, depending on experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks holiday (depending on NHS service) plus bank holidays (pro rata). (The post is not subject to Agenda for Change terms and conditions.)

  Recruitment process

  Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise. You should not use Artificial Intelligence (e.g ChatGPT); if it appears that you have used AI your application may be automatically disregarded.

  The closing date for applications is Tuesday 17th June 2025. This date may be brought forward if there are a large number of applications, so please do not delay.

  Short-listed candidates will be invited to complete written exercises at The Robert Darbishire Practice during the week beginning 23rd June 2025. Candidates that are successful at that stage will be invited to interview during the week beginning 30th June 2025.

  Better Health MCR Ltd. We are an equal opportunities employer and an accredited Real Living Wage employer.

  Person Specification

  Experience

  Essential

  • Experience that demonstrates excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
  • Experience of using computers, with good keyboard skills.

  Desirable

  • Experience of managing or supervising staff.
  • Experience of giving feedback and training to improve staff performance.
  • Experience of dealing with the general public in a customer service role.
  • Experience of working in a healthcare setting.
  • Experience in recruitment and selection of staff.
  • Experience of dealing with challenging behaviours and emotional situations.

  Qualifications

  Essential

  • A good standard of grammar and spelling in the English language.
  • General education to GCSE level or equivalent.

  Desirable

  • Training or qualifications in customer service, management, administration, IT or other related areas.

  Personal Skills and Abilities

  Essential

  • A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
  • The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
  • A conscientious approach and commitment to working in an adaptable and flexible manner.
  • The ability to work calmly and effectively and deal with multiple demands even when busy.
  • The ability to cope with challenging behaviour, distressing circumstances or emotional events.
  • The ability to deal with personal information sensitively and respect people's right to confidentiality.
  • The ability to work positively as a member of a busy team.
  • The ability to influence others positively, negotiate constructively and resolve conflict successfully.
  • The ability to give good and regular attendance.
  • A commitment to support the delivery of the best possible service to a diverse inner-city population.
  • An excellent attendance record in previous roles.

  Person Specification

  Experience

  Essential

  • Experience that demonstrates excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
  • Experience of using computers, with good keyboard skills.

  Desirable

  • Experience of managing or supervising staff.
  • Experience of giving feedback and training to improve staff performance.
  • Experience of dealing with the general public in a customer service role.
  • Experience of working in a healthcare setting.
  • Experience in recruitment and selection of staff.
  • Experience of dealing with challenging behaviours and emotional situations.

  Qualifications

  Essential

  • A good standard of grammar and spelling in the English language.
  • General education to GCSE level or equivalent.

  Desirable

  • Training or qualifications in customer service, management, administration, IT or other related areas.

  Personal Skills and Abilities

  Essential

  • A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
  • The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
  • A conscientious approach and commitment to working in an adaptable and flexible manner.
  • The ability to work calmly and effectively and deal with multiple demands even when busy.
  • The ability to cope with challenging behaviour, distressing circumstances or emotional events.
  • The ability to deal with personal information sensitively and respect people's right to confidentiality.
  • The ability to work positively as a member of a busy team.
  • The ability to influence others positively, negotiate constructively and resolve conflict successfully.
  • The ability to give good and regular attendance.
  • A commitment to support the delivery of the best possible service to a diverse inner-city population.
  • An excellent attendance record in previous roles.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Better Health MCR

  Address

  Rusholme Health Centre

  Walmer Street

  Manchester

  M14 5NP

  
  

  Employer's website

  https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Better Health MCR

  Address

  Rusholme Health Centre

  Walmer Street

  Manchester

  M14 5NP

  
  

  Employer's website

  https://www.betterhealthmcr.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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