• Job Description

  Req#: A2907-25-0008?language=en&page=796&sort=publicationDateDesc

  Job summary

  We are looking for an enthusiastic and committed individual to work within a busy, friendly, well-established practice to manage its everyday administration efficiently and to provide leadership and management skills to enable the Practice to meet agreed aims and objectives in a safe and effective working environment.

  You will need to demonstrate excellent communication skills and the ability to work in a busy environment, prioritising work to meet targets and deadlines.

  The position is for 40 hours per week, Monday to Friday.

  Salary and benefits

  • £32,000 - £36,000, depending upon experience and performance, also subject to annual increases
  • Potential for performance based bonuses in addition
  • Four weeks holiday plus bank and public holidays
  • NHS Pensions

  Main duties of the job

  You will be responsible for delegated aspects of management, including, e.g.:

  • Daily practice operation and practice development
  • Communication with patients and staff
  • Day to day staff management (including supervision, advice, etc.)
  • Staff inductions, appraisals and training
  • Premises and equipment
  • Health and safety

  For further details, please refer to the job description section. NHS experience at management level is highly desirable. Knowledge of recent and ongoing changes within the NHS, including PCNs and long-term plans is also desirable. Good working knowledge and proficiency with all Microsoft Office applications essential, and knowledge of EMIS Web is desirable.

  About us

  We are a well-established, friendly NHS GP Practice based in Dalston, Hackney, East London. The practice's aim is to provide our patients with an excellent standard of patient-centred care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs. You will work with colleagues including a team of GPs, practice nurses, administrative staff and a wide variety of other health professionals. Please see Job Overview (above) for further information about the practice and the role.

  Details

  Date posted

  02 May 2025

  Pay scheme

  Other

  Salary

  £32,000 to £36,000 a year + bonuses depending upon experience and performance

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A2907-25-0008

  Job locations

  1B Madinah Road

  London

  E8 1PG

  
  

  Job description

  Job responsibilities

  JOB DESCRIPTION

  Job Title: Deputy/Assistant Practice Manager and Administrator

  Salary: Negotiable, depending on experience

  Location: Main Site Dalston Practice

  Accountable to: Partners and Practice Manager

  Main Duties and Responsibilities:

  Staffing

  • Supervise and provide guidance to all non-clinical staff members on a day to day basis
  • Organise the recruitment and selection of non-clinical staff as necessary
  • Ensure all new staff receive an appropriate induction
  • Ensure new staff are aware of, and work to, practice protocols and standards
  • Ensure locums are organized as necessary and inducted and equipped when undertaking sessions
  • Keep accurate and up to date holiday and sickness records for staff
  • Organise staff rotas to cover holidays, sickness and study leave
  • Organise regular practice meetings, MDT meetings and other meetings

  Administration

  • Organise GP surgery rotas
  • Arrange appointments for call/recall activity defaulters
  • Calculate total monthly usage of vaccines and send claims to PPA
  • Resolve registration errors and maintain registration links on a daily basis
  • Use appointments analysis software to compile monthly activity including DNAs
  • Ensure that medical records are returned to PCSE in a timely manner when patients are de-registered
  • Learn and use medical terminology
  • Ensure appropriate posters and leaflets are displayed
  • Conduct and assist with clinical and non-clinical audits
  • Assist in reception duties when required
  • Premises and equipment
  • Arrange maintenance, repairs and improvements through NHS PS
  • Ensure all equipment is serviced and maintained regularly in line with practice procedures
  • Implement and monitor all Health & Safety requirements, e.g. infection control

  Communication

  • Report any problems or concerns to the IT helpdesk
  • Liaise with allied hospital staff and ARRS PCN roles
  • Deal with patient complaints, comments and compliments as appropriate
  • Ensure appropriate patient suggestions are followed up on
  • Attend and minute practice and clinical meetings when required
  • Organise patient satisfaction surveys and collate data
  • Manage incoming postal and electronic, e.g. email correspondence

  Miscellaneous

  • Promote a positive and professional image of the practice

  Duties and responsibilities may be amended from time to time to reflect the changing needs of the practice.

  Other:

  Confidentiality

  • In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will also have access to information relating to the practice as a business. All such information from any source is to be regarded as strictly confidential and must not be divulged except in accordance with the practice policies (see separate confidentiality policy and agreement).

  Health & Safety/Infection Control

  The post-holder will observe and implement the practice policies on health and safety, and infection control.

  Equality and diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Communication

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Job description

  Job responsibilities

  JOB DESCRIPTION

  Job Title: Deputy/Assistant Practice Manager and Administrator

  Salary: Negotiable, depending on experience

  Location: Main Site Dalston Practice

  Accountable to: Partners and Practice Manager

  Main Duties and Responsibilities:

  Staffing

  • Supervise and provide guidance to all non-clinical staff members on a day to day basis
  • Organise the recruitment and selection of non-clinical staff as necessary
  • Ensure all new staff receive an appropriate induction
  • Ensure new staff are aware of, and work to, practice protocols and standards
  • Ensure locums are organized as necessary and inducted and equipped when undertaking sessions
  • Keep accurate and up to date holiday and sickness records for staff
  • Organise staff rotas to cover holidays, sickness and study leave
  • Organise regular practice meetings, MDT meetings and other meetings

  Administration

  • Organise GP surgery rotas
  • Arrange appointments for call/recall activity defaulters
  • Calculate total monthly usage of vaccines and send claims to PPA
  • Resolve registration errors and maintain registration links on a daily basis
  • Use appointments analysis software to compile monthly activity including DNAs
  • Ensure that medical records are returned to PCSE in a timely manner when patients are de-registered
  • Learn and use medical terminology
  • Ensure appropriate posters and leaflets are displayed
  • Conduct and assist with clinical and non-clinical audits
  • Assist in reception duties when required
  • Premises and equipment
  • Arrange maintenance, repairs and improvements through NHS PS
  • Ensure all equipment is serviced and maintained regularly in line with practice procedures
  • Implement and monitor all Health & Safety requirements, e.g. infection control

  Communication

  • Report any problems or concerns to the IT helpdesk
  • Liaise with allied hospital staff and ARRS PCN roles
  • Deal with patient complaints, comments and compliments as appropriate
  • Ensure appropriate patient suggestions are followed up on
  • Attend and minute practice and clinical meetings when required
  • Organise patient satisfaction surveys and collate data
  • Manage incoming postal and electronic, e.g. email correspondence

  Miscellaneous

  • Promote a positive and professional image of the practice

  Duties and responsibilities may be amended from time to time to reflect the changing needs of the practice.

  Other:

  Confidentiality

  • In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will also have access to information relating to the practice as a business. All such information from any source is to be regarded as strictly confidential and must not be divulged except in accordance with the practice policies (see separate confidentiality policy and agreement).

  Health & Safety/Infection Control

  The post-holder will observe and implement the practice policies on health and safety, and infection control.

  Equality and diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Communication

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Person Specification

  Qualifications

  Essential

  • Education to undergraduate degree level or equivalent

  Desirable

  • Relevant professional qualifications in management

  Experience

  Desirable

  • Previous administrator and management experience in the health sector is highly desirable, although not mandatory

  Person Specification

  Qualifications

  Essential

  • Education to undergraduate degree level or equivalent

  Desirable

  • Relevant professional qualifications in management

  Experience

  Desirable

  • Previous administrator and management experience in the health sector is highly desirable, although not mandatory

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Dalston Practice

  Address

  1B Madinah Road

  London

  E8 1PG

  
  

  Employer's website

  https://www.dalstonpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Dalston Practice

  Address

  1B Madinah Road

  London

  E8 1PG

  
  

  Employer's website

  https://www.dalstonpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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