• Job Description

  Req#: R-155784

  Desk Based Loss Adjuster – Starting Salary: £34,000 (depending on location, skills, experience, and qualifications)

  Are you someone who’s passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you’re looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.

  A bit about the job:

  You’ll be helping customers who’ve experienced damage to their homes from things like water leaks, fire, or storms. You’ll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you’ll own each claim – keeping things moving, supporting customers, and making sure everything’s resolved smoothly. You’ll also work closely with our field teams and suppliers to get the job done right.

  Skills and experience we’re looking for:

  • Experience in household/residential insurance.
  • A good understanding of building repair and damage assessment.
  • Ability to assess reinstatement works using photos and video.
  • Knowledge of building materials, standards, and mitigation.
  • Strong communication and stakeholder management skills.
  • Experience in building reinstatement schedules.

  What you’ll get for this role:

  Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.

  • Starting salary from £34,000 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity – up to 8% of annual salary
  • Generous pension scheme – Aviva will contribute up to 14%
  • 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
  • Up to 40% discount on Aviva products and other retailer discounts
  • Up to £1,200 of free Aviva shares per year
  • Supportive policies including parental and carer’s leave
  • Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover
  • 3 paid volunteering days to support your community
  • Smart working – around 50% of your time in the office

  Aviva is for everyone:

  We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you.

  We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working – spending around 50% of their time in our offices.

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know if you have a disclosed disability, and we’ll make sure you get an interview.

  Ready to apply?
  We’d love it if you could submit your application online. If you need an alternative way to apply, just send an email to vivien.gergaly@aviva.com

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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