• Job Description

  Req#: 4935305

  Do you love helping people and connecting them with the resources they need? The L.E. Phillips Memorial Public Library is currently seeking an enthusiastic and detail-oriented Desk Clerk who has a passion for public service to work at the Library's front desk. As a Desk Clerk, you will assist customers by checking materials in and out, processing library card applications, and transferring library materials between customers and shelves and SO MUCH MORE.

  
  

  The L.E. Phillips Memorial Public Library is looking for a candidate that will work independently with minimal direction, follow procedures, prioritize and multi-task, be a reliable team player with a strong commitment to customer service, and work in a fast-paced environment.

  
  

  This is a part-time non-exempt position, averaging 19 hours per week. The starting wage is $16.00 per hour and includes paid floating holiday. The proposed schedule includes primarily morning and afternoon hours (schedule varies from week to week) and 1 out of 3 Saturdays from 8:00 a.m. - 2:00 p.m.

  
  

  To apply, please complete the employment application. The deadline to apply is Friday, May 23 at 8:00 a.m.

  
  

  L.E. PHILLIPS MEMORIAL PUBLIC LIBRARY

  Job Description

  
  

  DEPARTMENT: Library

  TITLE: Desk Clerk

  DIVISION: Circulation Services

  REPORTS TO: Circulation Services Manager

  DATE: June 2024

  STATUS: Nonexempt

  
  

  SUMMARY

  Under general supervision, this position exists to perform customer service, public desk and clerical tasks that maintain the efficient flow of materials through Circulation Services.

  
  

  EDUCATION/EXPERIENCE/TESTING REQUIREMENTS

  • High school graduate or equivalent is required.

  • Experience in general computing, hardware, software and Microsoft Office is required. Experience in library automation is preferred.

  
  

  QUALIFICATIONS

  The requirements listed below are representative of the qualities, knowledge, skill, and/or ability required to perform the essential functions of the job.

  
  

  • Excellent customer service skills including poise in stressful situations
  • Ability to establish and maintain positive, effective working relationships with staff and the public.
  • Ability and initiative to work independently and efficiently with minimal direction. Ability to prioritize and multitask.
  • Strong attention to detail and ability to work accurately.
  • Ability to follow Library policies and procedures.

  
  

  ESSENTIAL FUNCTIONS

  The following are the regular duties for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  
  

  • Provides a welcoming presence for library customers. Assists customers in using library services, finding library materials and understanding library policies and procedures.
  • Checks materials in and out using automated library system. Provides basic troubleshooting of the Automated Materials Handler.
  • Assists customers in using the self-checkouts. Troubleshoots the self-checkout machines when needed.
  • Follows procedures for renewals, reserves, overdue materials, fines, and claimed returned materials. Processes customer payments.
  • Processes customer applications, address changes, and other circulation tasks in a multi-library system.
  • Prints, sorts, searches, processes, distributes, and troubleshoots daily paging slips according to library, ILL, IFLS and MORE procedure.
  • Performs sorting and mailing duties in mailroom.
  • Fills, packs, and lifts courier bins and maneuvers full library carts and dollies.
  • Assists in work flow process at the Page level when staff is out sick, on leave, or to enable the completion of daily duties or assigned task.
  • Contributes to an orderly and visually appealing library through the shelving of materials and light cleaning.

  • Communicates effectively, professionally and honestly with all Library staff and Library visitors, including both written and verbal communications, following Library procedures as needed.

  • Assists customers in using meeting rooms, including making reservations, checking and checking out of rooms and using meeting room technology.
  • Maintains prompt, predictable, and regular physical attendance.
  • Responsible for maintaining a safe, secure, and orderly public space within the library building and grounds.
  • Contributes to a positive, team-oriented work environment by being helpful, respectful, and approachable to both staff and the public.

  
  

  NONESSENTIAL FUNCTIONS

  The following are nonessential functions for this position. Other duties may be assigned.

  
  

  • Serves on staff committees.
  • Participates in special events or outreach, as assigned.
  • Participates in professional development activities.
  • Completes deliveries and vehicle transportation as needed.

  
  

  WORK ENVIRONMENT/PHYSICAL DEMANDS

  Frequent lifting, carrying, pushing, and/or pulling of 25-50 pounds is required. The employee must occasionally move (pull or push) book trucks with up to 150 pounds of materials. Frequent and repeated walking, standing, sitting, climbing, reaching, bending, squatting, and twisting motions are required.

  
  

  LANGUAGE SKILLS

  Must be able to read, write, give, follow, and comprehend verbal and written instructions. Must have effective oral and written communication skills to communicate productively with staff and customers.

  
  

  SUPERVISION/DIRECTION RECEIVED:

  • Circulation Services Manager
  • Assistants, Circulation Services

• About the company

  The official Twitter account for the City of Eau Claire. Located in northwestern Wisconsin and incorporated in 1872, we have a population of over 65,000.

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