Job Description

Infosys is seeking for a Deskside Support Engineer with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience.

Required Qualifications:
• Candidate must be located within commuting distance of Plano, TX or be willing to relocate to the area. This work requires candidate to work out of Office premise.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years’ of experience in Information Technology.
• At least 2 years of experience in EUC Support. (End User Compute – Deskside Support).
• Hands and Feet support for end users to maintain their laptops, desktops, printers and other peripherals.
• Imaging of laptops, installing applications based on requests.
• Life cycle management of end user computing assets in Client office.
• Setting up conference rooms, supporting conferences from I.T. perspective, troubleshooting Teams conferences, Cameras, projectors and other devices.
• Work with Vendors for warranty repairs of equipment.
• Assist facilities for non I.T. support activities like setting up T.V. screens, attending to alarm from devices, etc.
• Maintain and renew inventory of spares.
• Provide executive support for client.
• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualification:
• Analytical and Communication skills
• Planning and Co-ordination skills
• Good customer handling skill and prior experience in Concierge (VIP Users)support.
• SCCM client end installation & troubleshooting knowledge.
• Basic knowledge of Networking and Active Directory.

The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

USA

State / Region / Province

Texas

Work Location

Plano, TX

Interest Group

Infosys Limited

Domain

Operating System

Skillset

Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration, Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support

Company

ITL USA

Role Designation

834ATCALUS Technology Analyst