Cynet Systems Inc
Deskside Support Technician
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Job Description
- Req#: 22-36392
- Adhering to SLAs.
- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer.
- ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead.
- Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
- Troubleshooting technical issues.
- Ensuring that the processes are adhered to.
- Building and configuring PCs and laptops as well as loading software.
- Setup applications like outlook, Wi-Fi, VPN and Backup.
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Tracking work tickets on ITIL based ticketing systems like Service Now & Remedy.
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment.
- Improves and maintains customer and employee satisfaction.
- Performing asset inventory activities as needed.
- Create documentation for process and procedures.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.
- Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Job Description:About the company
We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.
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