• Job Description

  Req#: 4463928
  About Pennington County:
  We provide quality public services, as determined by law and citizen needs, through innovative leadership and the teamwork of its people, officials, and employees.
  
  Our Employee Value Proposition - Comprehensive Benefits Package:
  South Dakota Retirement Plan and Supplemental Retirement Plan, eleven paid holidays, generous vacation and sick leave, emergency leave, company paid life insurance, flexible scheduling (4 - 10 hour days, remote work options), employee assistance program, and competitive health, dental, and vision insurance.
  
  Position Objectives:
  Position is responsible for providing second-level support for all IT support requests, including hardware and software troubleshooting as well as recording, tracking and following-up on the the status of each IT support ticket. The Desktop Analyst position will provide both on-site, remote and over-the-phone support as well as being on a 24x7 on-call rotation schedule.Essential Functions:
  • Respond to and address user helpdesk tickets, ensuring resolution and minimizing escalation.
  • Responsible for Windows desktop OS deployment, maintenance and troubleshooting.
  • Perform computer deployment, maintenance and troubleshooting, including peripheral deployment and support.
  • Provide virtual desktop support.
  • Responsible for desktop security (virus/malware, physical, data integrity).
  • Assist with management of desktop inventory for all departments.
  • Ensure appropriate user creation including access rights, and removal of same.
  • Document system configuration and changes.
  This job specification should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required. Experience and/or Education Required:
  • Associates degree in Computer Science, MIS, technical field, vocational certifications or GED and two years experience in a business environment with Windows Desktop Technologies.
  • The ability to effectively troubleshoot/diagnose an issue and follow it to resolution.
  • The ability to communicate both orally and written in a professional manner.
  • The abililty to work with minimal direction and react well under pressure.
  Physical Requirements:
  • Ability to lift/move a maximum of 30 lbs. unassisted; and lift/move up to 50 lbs. with assistance.
  • Able to frequently sit, walk, stand, bend, kneel, stoop, reach and lift, push or pull and use manual dexterity needed to operate a computer and other standard office equipment.
  • Ability to remain in a stationary position, answer phone calls, and perform system analysis, coding, data entry and/or keyboarding.
  • Ability to accurately and effectively communicate (hear, talk and comprehend) over the phone. in person and in writing.
  Working Environment:
  • Most work is performed indoors in an office setting where noise and interruptions may occur.
  • Work may also be conducted in other department work areas, including the Jail, Care Campus, JSC or other locations.
  • May be subjected to call-out on a 24-hour weekday/weekend/holiday basis.
  • Some travel may be required for training and meetings.

• About the company

  Official website for Pennington County, South Dakota

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