• Job Description

  Req#: JPC - 10177280

  Hi

  This is Sudheer from United Software Group Inc. Hope you’re doing great today.

  I have an opening for the below requirement. If you’re interested please let me know.

  Title: Desktop Engineer

  Location: Redlands CA / Ontario CA –Onsite day1

  Duration: Long Term

  Job Description:

  • Address user tickets regarding hardware, software and networking.

  • Walk customers through installing applications and computer peripherals.

  • Ask targeted questions to diagnose problems.

  • Guide users with simple, step-by-step instructions.

  • Conduct remote troubleshooting.

  • Test alternative pathways until you resolve an issue.

  • Customize desktop applications to meet user needs.

  • Record technical issues and solutions in logs.

  • Direct unresolved issues to the next level of support personnel

  • Follow up with clients to ensure their systems are functional.

  • Report customer feedback and potential product requests.

  • Help create technical documentation and manuals.

  *Requirements and skills*

  • 5+ years’ work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

  • 5+ years Hands-on experience with Windows/Linux/Mac OS environments

  • Working knowledge of office automation products and computer peripherals, like printers and scanners

  • Knowledge of network security practices and anti-virus programs

  • Ability to perform remote troubleshooting and provide clear instructions

  • Excellent problem-solving and multitasking skills

  • Customer-oriented attitude

  • BSc in Computer Science or relevant field

  Thanks & Regards

  Sudheer

  Senior US IT Recruiter

  UNITED SOFTWARE GROUP INC Ph. Direct: 614.495.9222 Ext 292 Direct no: 1 614 683 0955 Fax: 866-764-1148 Email: sudheer.v@usgrpinc.com 6000 Venture Dr, Ste C-D, Dublin, Ohio 43017 www.usgrpinc.com

  USG is recognized by INC. 5 0 0 0 as America’s Fastest-Growing Private Companies. USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE in the subject line, or click here UNSUBSCRIBE .

• About the company

  United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

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