• Job Description

  Req#: 2165509
  !*!

  Desktop Management - MAC Field Services

  Location : Bentonville – AR

  Shift : Day 8 AM TO 5 PM CST

  Roles and responsibilities :-

  · Packing and Shipping of assets on a daily basis.

  · Delivery & shipment on all Cognizant procured IT Assets includes Laptops Desktops Printers Scanners IP Phones Mobile Phones It Accessories Network and Server devices.

  · IT Assets & Accessories Allocations and updating in MMO/MMI Portal on daily basis.

  · Stock verification and updating in ITAM using PAV

  · Inventory Update - Asset Status in MMO/MMI and addressing all Query from HAM team.

  · Cognizant IT procured Laptops & Desktops Allocation/De-allocation based on MMO/MMI and On-boarding portals

  · Clearance approvals for assets returned

  · IT Assets hardware call logging for warranty laptops in stock.

  · Imaging Laptops with Cognizant SCCM OSD -Standard Operating Environment / AP adoption

  · MAC Laptops -Installation -OS Upgrade to Latest Version & JAMF enrollment before shipment.

  · Cognizant provided Mobile Phones & SIM Cards - Allocation/De-allocation/Hardware Issues Call logging

  · Work on End point compliance (parameters – AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline

  · Verifying Check list on the Endpoint Compliance (AV Filefalut AD MDM Profile)

  · VIP EUCS End User Support.

  · Hands and feet support for all the maintenance activity with T&E Approval based on the Service tower requirements

  · All other activity will be considered as out of scope.

  · All M&A and NIB Asset management is out of scope.

  Work Authorization:

  · Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

  Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  · Medical/Dental/Vision/Life Insurance

  · Paid holidays plus Paid Time Off

  · 401(k) plan and contributions

  · Long-term/Short-term Disability

  · Paid Parental Leave

  · Employee Stock Purchase Plan

  Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

  Why Cognizant ?

  · Collaborate with a community of experts to enhance and expand your skills

  · Join a team where global culture embraces diversity of thought and background.

  · Find balance with our hybrid model that prioritizes your health, safety and well-being.

  · Opportunity to work for leading global companies while advancing your career.

  !*!

  Technical Skills

  SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
  1	Field Services	PL4	Required
  2	Desktop Management - MAC	PL4	Required

  
  
  

  * Proficiency Legends

  Proficiency Level	Generic Reference
  PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
  PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
  PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
  PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

• About the company

  Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.

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