University of South Carolina
Desktop Support Consultant
This job is now closed
Job Description
- Req#: 193887
Under direct supervision in a team setting, handles basic support and troubleshooting in support of the Desktop Support Service Agreement for the Division of Information Technology. Assists users with resolving software issues pertaining to supported software. Responsible for troubleshooting and referral of complex software and hardware issues to higher-level staff. Provides preventative action recommendations for network issues. Serves as technical resource for users. Diagnoses and repairs simple problems in response to customer reported incidents or requests for assistance. Installs, configures, troubleshoots, and maintains simple customer hardware and software. Provides data and/or solutions to issues. Ensures rigorous application of information security/information assurance polices, principles and practices in the delivery of customer support services for DoIT and distributed departments. Identifies information technology requirements for individuals. May make recommendations for technical documentation methods and procedures. May test materials and provide feedback on information used for customer training.About the company
The University of South Carolina is a public research university in Columbia, South Carolina.
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