United Software Group Inc. - US South
Desktop Support Engineer
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Job Description
- Req#: JPC - 10183168
- Good Knowledge on Routing, Switching and other network Protocols
- Good Knowledge on ticketing
- Implement network changes during appropriate change windows (after hours)
- Create network changes as required by ticketing system per incident
- Perform LCM (Lifecycle Management) functions
- Perform Vulnerability Management functions
- Identify proper escalations associated with incidents as they occur
- Follow change and engineering standards documentation
- Provide network triage for all network incidents
- Serve as second-tier support for network operations team when needed.
- Participating in on-call support escalation rotation
- Serve as a technical resource providing guidance and advice to L1 Network Operations Team
- 1-3 years of experience in IT monitoring or system administration, with hands-on experience using LogicMonitor or similar monitoring tools.
- Strong understanding of network protocols (TCP/IP, SNMP, HTTP, etc.), infrastructure components (servers, databases, networks), and RESTful API.
- Experience with the configuration and management of monitoring customized dashboards, alerts, and reporting.
- Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- 1+ years of experience designing, developing, and implementing large-scale solutions in production environments
Hi,
Hope you are doing well.
Title: Desktop Support Engineer
Location: Dallas, TX(onsite)
Duration : Long term
Primary Skillset:
Responsibilities:
Minimum Qualifications – Education & Prior Job Experience
Thanks & Regards,
Ranjith Kumar Vemula
Account Manager
Phone: 614-588-8525 / 614-495-9222 Ext: 261 | Fax: 866-764-1148
Email ID: Ranjith.vemula@usgrpinc.comAbout the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.
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