Job Description

Infosys is seeking a Desktop Support Engineer. This Candidate will be responsible for ensuring appropriate technical support to end users, participate in managing corporate IT assets and perform various related tasks to deployment, installation, repair and configuration of software and equipment for corporate laptops/desktops and mobile devices.

Required Qualifications:

• Candidate must be located within commuting distance of Plano, TX or be willing to relocate to these areas. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of experience in Information Technology.
• At least 1 year of experience working in support of end-user computing services.
• Experience supporting Microsoft Office 365 and productivity software, iPhones/iPad, Dell/HP hardware.
• PC/Laptop imaging, provisioning/deprovisioning, and patching
• Experience working within a service desk ticketing system.
• Provide Break-fix and IMAC support for all Incidents and Problems associated with EUC Equipment like Desktops, Laptops & Mobile devices reported at the Tech-Bar/Kiosk
• Experience in ServiceNow extensively for incident management and resolution.
• All applicants authorized to work in the United States are encouraged to apply.

• Knowledge of inventory management using CMDB or manual methods for tracking and organizing assets.
• Knowledge of Active Directory, including user management and authentication troubleshooting.
• Experience and desire to work in a Global delivery environment.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

USA

State / Region / Province

Texas

Work Location

Plano, TX

Interest Group

Infosys Limited

Domain

Operating System

Skillset

Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration

Company

ITL USA

Role Designation

834ATCALUS Technology Analyst