Employer Industry: Technical Support Services

Why consider this job opportunity:
- Salary commensurate with experience
- Remote work flexibility, allowing you to work from home
- Opportunity to gain experience in technical support and customer service
- Develop skills in supporting various operating systems and applications
- Work within a supportive environment with established internal controls and reporting structures

What to Expect (Job Responsibilities):
- Provide technical support and assistance via telephone in a remote work environment
- Utilize departmental support tools to resolve client computer issues promptly
- Track incidents through a ticketing system while adhering to established SLAs
- Diagnose and resolve unique, non-recurring problems with application software and operating systems
- Assist with the installation, configuration, and ongoing usability of desktops, laptops, and peripheral equipment

What is Required (Qualifications):
- Associate's degree or equivalent in a related field
- No prior experience required
- Experience supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC, and laptop hardware in an enterprise environment
- Excellent customer service and analytical skills
- Ability to adhere to internal controls and reporting structures

How to Stand Out (Preferred Qualifications):
- Familiarity with troubleshooting basic printer issues
- Experience in a technical support role within a remote environment

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