Cynet Systems Inc
Desktop Support Technician
PayCompetitive
LocationClayton/North Carolina
Employment typeFull-Time
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Job Description
- Req#: 25-28190
- Perform the On-Site IT services and support.
- Perform the local IT infrastructure support.
- Collaborate and engage with LoB on GITO IT related matters.
- Provide User training and on-boarding.
- Manage IT Equipment resources including Meeting rooms and AV equipment.
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager.
- Multiple visits to remote/ dispatched sites when applicable.
- Work Agile with Kanban for all assigned planned tasks and participation in stand-ups.
- Ensure and work in compliance, relevant SOPs & legal laws.
- Responsible for the Genius bar or Drop-in/ Walk-in support.
- Safeguard IT infrastructure service availability in the in close collaboration with GITO Infrastructure teams or SME’s.
- Responsible together with the Local support team to support resolving of local critical infra incidents.
- Interact as Local GITO representative with affiliate user-community.
- Ensure usage and promotion of the Service desk, self-services & shift-left.
- If required, support the distribution & translation of local communication on IT support topics & relevant Global IT communications as per guidelines.
- Active provide IT support during site events and/or local sales cycle meetings.
- Ensure new joiner Material is delivered on day 1 or otherwise agreed.
- Ensure new employee onboarding and user training on relevant IT tools.
- Provide IT security awareness training per GITO standards, as required.
- Support customers with the use of corporate services such as 0365, teams, etc.
- Maintain and supply all local employees with the Standard IT equipment according to Global IT guideline.
- Fulfil Hardware requirements according to the business needs and Global IT standards.
- Maintain Hardware and Software assets & inventory in the relevant tools.
- Collaborate with hardware asset manager to ensure sufficient hardware inventory levels.
- Assist with the implementation of GITO driven IT project activities and/or new Corporate IT systems.
- Be part of the Agile Journey.
- Actively work and participate in the GITO virtual IT Team set-up.
- Provide IT services and solutions to staff and management.
- When authorised, manage the relationship with vendors and partners.
Job Description:About the company
We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.