• Job Description

  Req#: 25-33977
  Job Description:
  
  Pay Range: $20hr - $25hr
  • Image and install software on Windows and Apple laptops/desktops ,including IMAC (installations, moves, additions, and changes) and Remote support.
  • Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices.
  • Printer break-fix and installation.
  • Disposal, redeployment, and Asset reclaim.
  • Shipping coordination.
  • Data Backup and Data Recovery coordination.
  • Hardware Refresh.
  • Warranty and Out-of-warranty repair and replacement.
  • Depot Services.
  • Walk Up Support.
  • Spare parts management.
  • Executive (VIP) Support.
  • Audio and Video Support, including Health Checks.
  • Inventory and Asset Management – Depot Operations.
  • Coordinate with external vendors for dispatch support.
  • Identify and resolve hardware and software application conflicts.
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.
  Skills and Experience:
  • Experience in using PC-based word processing, presentation, and e-mail software preferred.
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
  • Outstanding customer service and interpersonal skills.
  • Excellent organizational skills and ability to prioritize tasks among many competing requests.
  • Experience working in or supporting a call center or help desk environment.
  • MCP and/or A+ Certifications.
  • Aptitude for learning.
  • Excellent oral and written communication skills.
  • Ability to work in teams and in a team environment.
  • Due to the nature of the job, the candidate should be able to lift 50 pounds with assistance.

• About the company

  We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.

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