Hi,

Hope you are doing well.

Position: Desktop Support Technician

Location: Merrillville, Indiana (Onsite role)

Fulltime opportunity

Job Description:

• Desktop Support Technician Responsibilities:
• Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
• Receiving and documenting requests for support.
• Deciding on the most suitable ways of providing aid.
• Delivering IT and related assistance upon request, or as you deem suitable.
• Configuring new desktops, routers, modems, and similar devices.
• Performing routine inspections and upkeep of existing installations.
• Updating computer operating systems and other important software, as needed.
• Substantiating requests for hardware and software purchases and upgrades, if appropriate.
• Provide support on onsite new hire onboarding.
• Responding to client support requests.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies
• Desktop Support Technician Requirements:
• Experience as a desktop support technician or equivalent.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Effective time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive.

Thanks & Regards,

Ranjith Kumar Vemula

Account Manager

Phone: 614-588-8525 / 614-495-9222 Ext: 261 | Fax: 866-764-1148
Email ID: Ranjith.vemula@usgrpinc.com