United Software Group Inc. - US Midwest
Desktop Support Technician
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Job Description
- Req#: JPC - 10177936
- Desktop Support Technician Responsibilities:
- Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
- Receiving and documenting requests for support.
- Deciding on the most suitable ways of providing aid.
- Delivering IT and related assistance upon request, or as you deem suitable.
- Configuring new desktops, routers, modems, and similar devices.
- Performing routine inspections and upkeep of existing installations.
- Updating computer operating systems and other important software, as needed.
- Substantiating requests for hardware and software purchases and upgrades, if appropriate.
- Provide support on onsite new hire onboarding.
- Responding to client support requests.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies
- Desktop Support Technician Requirements:
- Experience as a desktop support technician or equivalent.
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Effective time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive.
Hope you are doing well.
Position: Desktop Support Technician
Location: Merrillville, Indiana (Onsite role)
Fulltime opportunity
Job Description:
Thanks & Regards,
Ranjith Kumar Vemula
Account Manager
Phone: 614-588-8525 / 614-495-9222 Ext: 261 | Fax: 866-764-1148
Email ID: Ranjith.vemula@usgrpinc.comAbout the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.
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