• Job Description

  Req#: 150561

  Job Details

  Job Location: New Braunfels Texas - New Braunfels, TX

  Position Type: Full Time

  Salary Range: $24.00 - $26.00 Hourly

  Travel Percentage: Negligible

  Description

  Company Summary

  LCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange, CA – with offices in New Braunfels, TX and Fenton, MI LCPtracker helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal, state, and/or local funding.

  Thousands of clients and over 100,000 contractors use LCPtracker for their certified payroll and construction site compliance needs.

  LCPtracker has been recognized year after year since 2017 as one of the “Best Places to Work” in Orange County by the Orange County Register.

  Position Summary

  Solution-focused desktop support technician that provides our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. Ensures the regular maintenance of LCPtracker’s IT infrastructure. This role will work onsite out of LCPtracker’s Texas office.

  Primary Duties and Responsibilities

  • Manage support tickets come into for assignment.
  • Research, diagnose, troubleshoot technical support requests to resolution.
  • Troubleshoot, identify, and document resolutions to escalated issues.
  • Proactivity monitor Azure & Office systems, security, alerts, and license utilizations
  • Proactively configure and create methods to monitor existing systems.
  • Oversight and administration over IT administrative or operational software.
  • Follow standard procedures for escalation of unresolved issues to the appropriate internal teams.
  • Taking ownership of employee issues reported and seeing problems through to resolution.
  • Work with team members to support any overflow items or requests\tickets.
  • Provide support via phone, web, email, chat, and other channels as required.

  Core Competencies

  • Proficient in Windows and Mac OSX Desktop Support
  • Proficient in O365 Administrative Web portals
  • Proficient in scripting with PowerShell
  • Understanding of Firewalls, Routing, Switching, and virtual environments.
  • Must have experience with physical hardware and asset management.

  Education and Experience

  Required: Minimum of two (2) years’ experience in a technical support environment

  Preferred: Minimum of five (5) years’ experience in a technical support environment

  • College or High School degree
  • Experience as a desktop support technician or equivalent.

  Work Environment

  This position performs its duties full-time from our New Braunfels, TX office. This position operates in a professional office environment and role routinely uses standard office equipment such as computers, phones, mobile devices, photocopiers, filing cabinets and fax machines.

  Physical Requirements

  While performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms.

  Ability to lift and move up to 25 pounds.

  Position Type and Expected Hours of Work

  This is a full-time non-exempt position reporting to the New Braunfels, TX office. General availability and presence in the office is expected during regular business hours Monday-Friday. However, some flexibility is allowed. Occasional evening and weekend work may be required as job duties demand.

  Travel

  There is no major travel requirement for this position. However, infrequent travel may be necessary to visit remote office(s), attend conferences/industry events, etc. Attendance at our corporate Staff Retreat is required. This event is a 2-3-day retreat. Attendance at our annual User Conference as assigned.

  Salary Range

  Expected Compensation

  Texas Desktop Support Technician rate $24.00 to $26.00 per hour + benefits

  Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

  Benefits

  Along with competitive pay, as a full-time LCPtracker employee, you are eligible for the following benefits:

  Paid Time Off

  10 Paid Holidays

  Phantom Stock

  401k Plan with up to 4% company match

  Medical Benefits (Health, Vision and Dental)

  Life Insurance

  LTD & STD

  Employee discounts and perks program

  LCPtracker participates in the E-Verify Program. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual’s employment eligibility to work in the United States. View the attached notices, available in English and Spanish, for important information regarding the E-Verify program. E-Verify Notice (PDF); Right to Work Notice (PDF)

  LCPtracker, Inc. is an equal opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. LCPtracker, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

  LCPtracker is committed to the full inclusion of all qualified individuals. In keeping with our commitment, LCPtracker will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact the LCPtracker Human Resources Department at HR@lcptracker.com.

  Qualifications

  
  

• About the company

  Labor Compliance and Certified Payroll Software Management - Cloud-based solutions for certified payroll, construction site compliance, and workforce reporting.

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