• Job Description

  Req#: otN9wfwF?nl=1
  u00A0
  Company Overview:
  u00A0
  When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, thereu2019s really only one: Zones u2013 First Choice for IT.TMu00A0
  Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
  u00A0
  Position Overview:
  u00A0
  Term: u00A012+ months
  Location: Kitchener, ON N2G 1Y6 u00A0
  Pay: $30.00 - $35.00 commensurate with experience.
  Hours: Standard business hours u00A0
  u00A0
  In this role, you will onboard new users, support existing users and troubleshoot hardware/software and permissions for users.
  u00A0
  What youu2019ll do as the Desktop Support Technician: u00A0
  The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u00A0 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
  • Onboarding New Users
  • Set up new hardware (monitor, keyboard, mouse, hub, docking station).
  • Assist new hires with initial login, network access, and basic system orientation.
  • Onsite presence for user support experience
  • Support and maintain IT-related office infrastructure (e.g., shared printers, Wi-Fi Access points)u00A0
  • Setup desks and shared workstationsu00A0
  • Act as the first point of contact for walk-up IT issuesu00A0
  • AV & Conference Room Support
  • Provide hands-on support for AV systems in conference rooms, including Zoom Room and GVCu00A0
  • Assist with live meeting setup and real-time troubleshooting during meetingsu00A0
  • Perform routine checks and maintenance of AV equipment to ensure uptime and reliability.
  • Be the first point of escalation for tickets from the Tier one (10 team
  • Maintain the onsite Tech Bar
  • Provide in-person support of user issues and
  • escalations to Verily Teams as needed
  • Troubleshoot hardware, software, and
  • access/permissions issues
  • Troubleshoot issues with integrated systems
  What you will bring to the team: u00A0
  Hands on experience providing end user support u00A0
  Experience with AV and conference room set up, including Zoom Room and GVC
  u00A0
  Zones offers a comprehensive Benefits package
  
  While weu2019re committed to providing top-tier solutions, weu2019re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
  
  At Zones, work is more than a job u2013with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If youu2019re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!u00A0 u00A0
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.u00A0
  u00A0
  Zones participates in E-Verify. E-Verify is a system that compares information from a team memberu2019s Form I-9 to federal records to confirm their eligibility to work in the United States. u00A0
  u00A0

• About the company

  Zones provides comprehensive IT solutions to customers across the country and around the world. And we do it extremely well. In fact, we've taken pride in becoming experts in all things tech for more than 30 years. But we don't do it alone. We collaborate with industry-leading partners who help us deliver customizable solutions and positive business outcomes to meet the needs of those we serve.

Notice