• Job Description

  Req#: 4512832
  Citrus County is a welcoming, economically vibrant community where people and nature live in harmony. Working for Citrus County means becoming an integral member of an organization driven by values, committed to delivering responsive services to our citizens. We aim to enhance our community's strength and improve our citizens' quality of life through high-quality programs, services, and facilities.
  
  The Tourism Division markets Citrus County as a four-season destination in order to generate positive economic impact within the County and its communities and enhance quality of life for all its residents.
  
  The Destination Experience Specialist performs a cross-functional role that supports Discover Crystal River and Citrus County Tourism media relations and business development with the coordination of destination familiarization tours and destination experiences for guest visiting the County’s Welcome Center. Works with internal teams and partners, including external public relations firms to deliver detailed itineraries, making complex logistical decisions, and arranging/allocating a team of FAM Hosts to a year-round calendar of visits. This role will develop into a destination product expert and have responsibility to build itineraries that will have long-lasting impact on the growth and yield of tourism revenues into the destination. Supports our welcome center experience and engagement with guests.
  
  The schedule for this full-time position is Monday through Friday, 8:00 AM to 5:00 PM. This position is located at the Visitors Center in Crystal River, Florida.
  
  
  • Drives and/or operates a county vehicle or equipment and must obey all safety policies, and roadway rules and laws.
  • Integrates content and experiential storytelling into media and travel trade itineraries.
  • Coordinates familiarization tours by creating itineraries for media/trade representatives and serves as host for participants, as needed.
  • Manages communications with destination partners on all relevant FAM tour and Destination Experience opportunities.
  • Develops and maintains CRM/CMS database of tourism destination partners and media contacts.
  • Serve as liaison between clients, partners, and vendors.
  • Coordinates destination partner listings through CRM portal.
  • Represents Visitors Bureau at educational events and promotional trade shows.
  • Uses partnerships with hotels, restaurants, attractions, retailers, tour operators and other viable stakeholders to execute custom experiences for FAM tours and individual guest experiences.
  • Creates content for annual visitors guide as well as website/social channels.
  • Enhances local engagement and visibility through Partners In Tourism events and outreach programs.
  • Must be flexible and able to work occasional evenings, weekends, and travel overnight.
  • Performs other duties as required.
  Education, Training, and Experience
  • High School Diploma or GED equivalent.
  • Bachelor’s degree in related field preferred.
  • Four (4) years experience in Hospitality/Tourism industry.
  • A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.
  Certificates, Licenses, Registration, Skills
  • Valid Florida Driver License or must obtain within 30 days of establishing residency in Florida.
  • Ability to travel (local or international as needed).
  • Strong understanding of local tourism industry and member product knowledge.
  • Must have project management and multi-tasking skills.
  • Knowledge and skill in the application of social media platforms, particularly in using social media as a communication platform.
  • Knowledge, skill and application of business English, spelling, grammar, punctuation, word usage, sentence structure and business mathematics.
  • Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
  • Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
  • Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).
  • Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
    • IS-100.c: Introduction to the Incident Command System (ICS); and
    • IS-700.b: An Introduction to the National Incident Management System
    Physical Requirements/Work Environment
    • Requires a combination of sitting, standing, and walking.
    • The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 50 pounds.
    • The job requires frequent bending, balancing, and occasional squatting, twisting, and reaching above shoulders.
    • The job requires the completion of tasks that involve simple grasping, pushing, pulling, fine manual manipulation, typing, operating foot controls/levers, and driving automotive equipment.
    • The job requires normal visual acuity and field of vision, hearing, and speaking.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Emergency Response/Recovery Activities
    • All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment and employees must obey all safety policies, and roadway rules and laws.
    Basis of Rating: Some positions may require a written and/or skills test. Applications will be carefully reviewed to assess each individuals’ qualifications. Selected persons will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training and education shown on the application will be an important consideration in the screening process.
    
    Must successfully pass an employment reference check, criminal background check, physical examination check. Drug screens will be in accordance with the Drug Free Workplace Act and/or the Omnibus Transportation Employee Testing Act of 1991.
    
    Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
    
    Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.
    
    Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.
    
    Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. PLEASE NOTE: Veterans' Preference is not applied for positions that are classified as managerial/supervisory unless excluded. For details, please refer to Section 110.205(2), F.S.
    
    Pursuant to Chapter 119, Florida Statutes or the “Public Records Law,” applications, resumes and personnel records are subject to public inspections. Details regarding the “Public Records Law”/ “The Sunshine Law” / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.

• About the company

  Citrus County is a county located on the west central coast of the US state of Florida.

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