Position Title: Destination Service Representative

Department: Destination Services

Reports To: Destination Services, Supervisor/Manager

Classification: Hourly, Part-Time

Compensation: $17.00 an hour

Position Summary:

As a Destination Services Representative, it is your goal to be recognized as the primary resource for destination, community and statewide information by visitors and locals alike. Your primary duties will be welcoming and assisting guests at the California Welcome Center, Ontario Mills. You will be assisting visitors from across the globe and it is your goal to make sure that every guest encounter is a positive one, that will leave a lasting impression on our visitors with genuine and thoughtful service.

Essential Functions:

• Maintaining professional customer service etiquette and appearance with excellent written and verbal communication, interpersonal and problem-solving skills
• Assisting guests with a variety of services including trip planning, hotel booking, local and statewide information and Guest Services functions for Ontario Mills
• Proficiency in MS Word, Office, Excel, and general computer/printer functions
• Ability to perform sales, answer calls, reports, and POS functions while multi-tasking in a fast-paced work environment
• Ongoing expansion of knowledge in Local and Statewide tourism related information
• Flexible schedule (Mornings, Afternoons, Evenings, Weekends, and Holidays)
• Establishing and maintaining effective working relationships with tenants, colleagues, and local businesses
• Upkeeping professional appearance of CWC including disinfecting high-touch surfaces throughout the workday
• Working Destination Services related GOCVB events off property when needed

Experience/Training/Education:

Required: High School Diploma or GED

1+ years experience in Customer Service/Retail field

Preferred: Previous experience in Tourism/Hospitality industry. Bilingual.

Physical and Environmental Requirements:

This position requires lifting up to 40lbs without assistance; standing for more than 70% of the workday; some sitting, bending, and stooping may be required.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Recruiter- Wendy Canahui

ASM Global - Toyota Arena

4000 E. Ontario Center Pkwy

Ontario, CA. 91764

Applicants that need reasonable accommodations to complete the application process may contact 909-937-3013

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply VEVRAA Federal Contractor