• Job Description

  Req#: R-100613

  At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

  Employer

  Forrester Research, Inc.

  Job Title

  DevOps Engineer II

  Job Requisition

  FR 12122.79

  Salary

  $135,304 per year

  Job Location

  Cambridge, Massachusetts

  Job Duties

  • Work as part of a collaborative DevOps team providing ongoing technical support and improvements across all Forrester applications and infrastructure. This includes production and pre-production environments ensuring the necessary SLAs are met regarding a system’s availability, performance, and reliability.

  • Collaborate with various team members from across the organization, primarily in the technology management and product divisions.

  • Contribute to the continuous improvement of DevOps implementation processes and tools to achieve greater security, efficiency, and maintainability.

  • Participate in all stages of infrastructure provisioning, from POC to production launch and support.

  • Assist with the implementation of security best practices and initiatives at all levels of the systems infrastructure.

  • Adhere with SRE (Site Reliability Engineer) principles and pillars.

  • Ensure maximum uptime and stability of cloud and on-premises environments, including production, staging, testing, and development environments.

  • Apply the latest OS and security patches ensuring the compatibility of underlying running application.

  • Participate in the disaster recovery and business continuity (DRBC) routine exercises.

  • Handle help desk and JIRA tickets and mitigate any production issues.

  • Ensure accurate knowledge base documentation in a timely manner.

  • Manage and optimize unified logging system and APM (Application Performance Management) monitoring tools and constantly reduce the MTTR (Mean Time to Recovery).

  • Provide 24/7 mission-critical production support – including being available for on-site issue remediation as necessary.

  • Telecommuting permitted up to 100%

  Job Requirements

  Employer will accept a Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science, Technology, or related field and 4 years of experience in the job offered or in a DevOps Engineer II-related occupation.
  Position requires 4 years of experience with each of the following:

  • Working with secure web app deployments;

  • Working on Linux distributions including CentOS or Ubuntu;

  • Using Continuous Integration/Continuous Delivery (CI/CD), Jenkins, Git and Github;

  • Demonstrating knowledge of web application programming languages including Java (SpringBoot framework), JavaScript or NodeJS;

  • Working collaboratively with various applications development teams throughout the organization to resolve problems;

  • Demonstrating familiarity with the interaction among applications and search engines, in-memory data store (Redis) and messaging systems including ActiveMQ or Kafka;

  • Participating in the design and execution of all levels of automated testing, including unit, functional, load and performance including integration with the CI process; and

  • Using artifact repositories including Nexus and code scanning tools including SonarQube to find bugs and vulnerabilities.

  Must also have 2 years of experience with each of the following:

  • Working with containerized Microservices delivered with OpenShift or Kubernetes;

  • Working with Application Performance Management (Dynatrace or Datadog) and Monitoring tools (SumoLogic) and proactive incident management (PagerDuty);

  • Scripting skills using Shell or Python; and

  • Designing, building, maintaining, migrating, tuning, administering, supporting, and solving problems in complex applications environments.

  • Telecommuting permitted up to 100%.

  Foreign Language, Licenses, and Certifications

  N/A

  Contact Instructions

  How to apply: Email resume, including job history to Ty Milton at tmilton@forrester.com referencing FR 12122.79. Forrester Research, Inc. is an Equal Opportunity Employer.

  We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support , and runway they need to go far. We’ll be right there beside you, every step of the way.

  Let’s be bold, together.

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  FLSA Status:

  Exempt

  Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .

  Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

• About the company

  Forrester is an American market research company that provides advice on existing and potential impact of technology to its clients and the public.

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