Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

• Answering general questions for processes and services provided by Development Services includes all services associated with permitting and property development, such as planning, zoning, development review, and building permits and inspection services for all of unincorporated Hillsborough County.
• Accepts, reviews and evaluates building permit and development review applications for completeness and correctness;
• Accepts, reviews, updates, and processes contractor licensing applications, including Licensing Board support.
• Reviews plans for completeness and accuracy and check for basic compliance
• Calculate fees and process payments
• Verifies parcel ownership and checks for violations and inspection history
• Processes over-the-counter permits and stand-alone applications
• Conducts preliminary permit application and code research; coordinates and tracks progress of permit applications.
• Determines which agencies must review applications and routes permits to various County agencies and departments to process
• Provides information to the public concerning the permit process requirements, codes and inspection procedures
• Assists clients both online and in-person in completing applications for permits
• Receives and processes citizen construction complaints through code compliance process, including facilitation and supporting notice of violation, proper notice of hearing and other compliance procedures
• Respond to inquiries regarding the status of permit applications
• Explains reasons for denial of applications;
• Explains additional requirements and the process for reapplying;
• Issues permits;
• Inputs, accesses and analyzes data using a computer;
• Issues certificates of occupancy/ completion
• Maintains records and performs records research;
• Responds to public inquiries regarding previously submitted information and provides information

Job Specifications

• Knowledge of land development code and Florida Building Code
• Knowledge of basic land development and construction permit requirements.
• Knowledge of general permit processing and procedures.
• Knowledge of land development and construction terminology.
• Ability to interact with the public in a professional, courteous manner.
• Ability to answer questions and resolve problem situations or refer to appropriate office.
• Ability to follow check lists and recognize different types of required exhibits and plans.
• Ability to communicate effectively and persuasively, both verbally and in writing.
• Ability to participate effectively in the formulation of departmental policies and procedures.
• Ability to work effectively with others.
• Ability to set priorities, meet deadlines and multi-task.
• Ability to use a computer and related software.

Physical Requirements

• Employee will be located in an office environment, regularly required to sit and talk.

Work Category

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Minimum Qualifications Required

• Graduation from high school or possession of a GED Certificate and one year of experience working in a support role for a company providing technical public service in a business field, e.g. Architect/engineering, construction, or similar fields.
• OR an equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted above.
• Tier 1: Possession of ICC (International Code Council) Permit Tech Certification, or ability to obtain within one year of hire date.
• Tier 2: Possession of ICC Permit Tech Certification and Certified Floodplain Manager (CFM).