• Job Description

  Req#: 1446

  Device Management Team Leader

  PO5: Starting salary £51,099 pa rising in increments to £54,135 pa incl LW

  1 x Permanent contract

  About Us:

  It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

  About Lambeth Council Technology

  We need an ambitious technical and ambitious person to join us a Device Management Team Leader in our Technology Service at Lambeth Council.

  Lambeth Technology is a reimagining of the traditional IT Service, with a focus on the people, culture and processes required to drive technology innovatively. The Council is ambitiously transforming and improving how services are delivered to residents and Lambeth Technology is key to that success.

  Placing the resident and our users at the heart of everything we do, is a Lambeth Technology commitment, as well as the well-being and all-round development of our people.

  About the Role:

  We need an experienced Device Management Team Leader to join our team in Brixton.

  You will join a team of 3 team leaders who ensure that our service operations are delivered to the delight of our internal customers. Leading a team of 5 engineers, your people management skills will be the key to your success. We want a high performing team to excel in service delivery.

  What we do is so important, we keep our front-line workers connected to the tools and technology they need to deliver in their roles. Their roles impact the lives of the residents of Lambeth every hour of every day, and we want to do the best we can.

  Day to day
  Accountable for developing and managing a team of up to 5 engineers to meet required Service and Operational Levels, and device performance requirements, that enable business operations to continue successfully.

  1. Maintain market knowledge and Vendor Technology Roadmaps to support alignment between device, applications and infrastructure requirements ensuring an efficient technical operation and mitigating any risk of unplanned costs whilst exploiting new and innovative technology development.
  2. Responsible for ensuring the directly managed team resolve reported Incidents, Major Incidents and Problems to meet agreed service levels ensuring business operations continue with minimum disruption.
  3. Responsible for the configuration and management of device operating systems and operational tool sets to proactively monitor all devices, to manage risk, prevent technical failures, security breaches and support capacity management issues, ensuring minimum disruption to business operations.
  4. Responsible for leading the design, build, implementation and routine maintenance of end user devices and packaging of applications to enable secure access to, and operation of applications and services needed to ensure successful business operations.
  5. Responsible for raising requests for change as needed and managing the implementation of approved changes to maintain a current and secure technical environment aligned to business requirements and providing technical expertise and guidance to the Change Advisory Board.
  6. Responsible for the Administration of Active Directory and the setting and maintenance of Policies necessary to ensure that user access to services and applications is managed on a least privileged basis and aligned to the joiners, movers, leavers process to maintain a secure and safe operating environment.
  7. The post holder should be prepared to work outside of normal hours, including attending evening meetings, and occasional weekend working.
  8. Responsible for contributing to the development and implementation of policies regarding end user device usage and life-cycle management and for monitoring the application of such policies to maintain a controlled operating environment.
  9. Responsible supporting the provision of advice and guidance to Senior Management and Elected Members regarding the employment of devices and associated applications to increase productivity and support business efficiency.
  10. Responsible for managing and mitigating the risk of device-based business applications failure which would limit the Council ability to deliver services and have serious consequences regarding citizen wellbeing, unplanned financial expenditure, and reputational damage.
  11. Accountable for the financial management of a budget of up to £2 million, including staffing and critical business application services, ensuring that forecasts are accurate, variations are clearly explained with supporting evidence.
  12. Responsible for agreeing and working to achieve a personal development plan with the line manager and for demonstrating a continuous approach to personal professional development.
  13. Responsible for setting, agreeing, and monitoring personal development plans with team members, encouraging a culture of collaborative working and for advising and supervising their continuous professional development.
  14. To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross- organisational groups and task teams
  15. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others, Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling
  16. To take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations.

  To be considered for interview, your CV and supporting statement will clearly evidence:

  • An experienced device management technician with supervisory or management experience within IT or the public sector.
  • Good interpersonal skills with the ability to assist in influencing, persuading, and negotiating with stakeholders.
  • Good written, verbal communication and presentation skills
  • Good customer service skills
  • Significant experience in a Senior Engineering role within a large complex organization.
  • Significant experience of working within effective teams delivering platform and infrastructure services to a complex business
  • Significant experience creating standardization, simplification, sharing and reuse of process and information
  • Educated to A level or equivalent Accredited in either MS 365 Fundamentals or MS 365 Modern Desktop Administration

  You will get extra points for

  • Demonstrating you have researched and understand the priorities of Lambeth Council.
  • Showing an awareness of ITIL

  For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

  Job description & person specification

  Contact Information:

  For an informal discussion about the role, please contact Joanne Cumper at jcumper@lambeth.gov.uk

  Recruitment Timelines:

  Advert close date: Sunday 17th March 2024 at 11:59pm

  Benefits:

  We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

  • Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
  • Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
  • Membership in the Local Government Pension Scheme.
  • Hybrid Working.
  • Employee Assistance Programme.
  • Occupational Sick Pay based on length of service.
  • Discounts at local restaurants.
  • Discount at our Active Lambeth Gyms.
  • Learning and Development opportunities, including Apprenticeships.
  • Cycle to Work Scheme.
  • Secure Bike Storage facilities at our Town Hall and Civic Centre.
  • Trade Union Membership.

  How to Apply:

  If you're interest in this opportunity, click on the apply button and complete an online application.

  In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

  At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

• About the company

  Lambeth London Borough Council is the local authority for the London Borough of Lambeth in Greater London, England.

Notice