• Job Description

  Req#: DPDHGLOBALAV282369ENGLOBALEXTERNAL

  Your IT Future, Delivered.

  Senior Support API Expert

  With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

  Digitalization. Simply delivered.
  
  At IT Services, we are passionate about Apigee API Management. Our System Integration team is continuously expanding. No matter your level of Senior Support API Expert proficiency, you can always grow within our diverse environment.

  #DHL #DHLITServices #GreatPlace

  Grow together.
  

  Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. When it comes to firmware bugs, vulnerabilities and other issues related to our technologies, communicating with our vendors is key.

  For any issues related to telecommunication/security systems within the DHL Group environment, you are our superhero. The same applies when it comes to managing, proposing, and implementing all necessary changes to production security devices in all IT Services Data Centers and premises, providing global availability to key DHL Group services.

  Last but not least, security technologies associated with Firewalls, Load Balancers, VPNs, Proxies, Azure and Google Cloud are all in your support league.

  Ready to embark on the journey? Here’s what we are looking for:
  
  As a Senior Support API Expert, having Apigee API Management is a huge plus. Very good knowledge of Apigee X will also be an integral part of this role.

  You are a technology aficionado, therefore you have a good knowledge on Apigee Hybrid /Axway/IBM API Gateway/SAG API Gateway/Mulesoft API.. etc., Linux, Kubernetes, NGINX, AKS , OpenShift, Azure & GCP. Need to have knowledge on any ticketing tool like ServiceNow. Good knowledge on logging & monitoring technology/tools like fluentd, Splunk, File beat, Prometheus, Grafana. Good understanding of nosql DB technology/tools Cassandra, MongoDB. Good to have knowledge on CI/CD, Automation tools Jenkins, Azure DevOps, Ansible, Zabbix and Automic etc. knowledge on Spring boot, API development and F5-BigIP is a plus. You are able to work independently prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.
  

  An array of benefits for you:

  • Hybrid work arrangements to balance in-office collaboration and home flexibility.
  • Annual Leave: 42 days off apart from Public / National Holidays.
  • Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary
  • Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
  • In House training programs: professional and technical training certifications.

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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