Hyland
Senior DevOps Engineer
4 days agoWhat's your preference?
Job Description
- Req#: 12523
- Responsible for the day-to-day operations of Cloud production, pre-production and other environments infrastructure, ensuring systems availability, performance, capacity, and continuity through proper response to incidents, events, and problems reported by customers as well as monitoring & observability tools.
- Participate in on-call rotation, monitor slack channels, monitoring systems generated alerts, dashboards and take necessary action to resolve requests in timely manner within defined SLAs. On-call rotation would include nights and weekends schedules.
- Operations resources expected to be flexible and support off-hour work when necessary and expected to be flexible to accommodate reasonable overlapping shifts with other regional teams.
- Strictly follow Change management, security compliance, Incident Management procedures to adhere to Corporate and Cloud Operations processes and regulations.
- Analyze observability data and perform proactive actions to improve stability and performance of cloud environments.
- Perform periodic checks and tasks, such as testing monitors, backups, business continuity (BR/DR) procedures.
- Follow existing Cloud Operations procedures (playbooks, runbooks, guides, etc.) and contribute to improving the documentation.
- Perform Cloud environment stack creations, upgrades, Cloud deployments, support tasks, etc.
- Communicate, Collaborate with Other Global Cloud Operations, Product Development, Engineering teams and effectively perform assigned tasks & projects.
- Participate in internal projects and initiatives to improve Cloud Operations service.
- Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy
- BS or MS in Computer Science or related field or equivalent experience
- Over 8 years of experience as a DevOps Engineer, with a (must have) primary focus on Operations rather than Development work.
- Must have - Proven experience in Production Operations within medium to large-scale environments.
- Experience with Public Cloud (Preferably AWS)
- Experience with DevOps and release management tools: Terraform, Git, Ansible, Packer, Jenkins
- Experience with building and managing Kubernetes cluster environments and fine-tuning, supporting microservices hosted on Kubernetes clusters.
- Preferably to have knowledge and experience of managing JAVA or similar web application environments.
- Experience with Monitoring systems (Preferably Datadog) and databases (System admin level)
- Experience with scripting tools: Linux Shell Scripting, Terraform, Python etc.
- Good verbal and written communication skills and the ability to communicate with cross functional teams
- Fast learner, highly organized and experienced in demonstrating focus to complete the highest priorities
- Experience working with key internal stakeholders
- Adeptness to effectively collaborate with employees, customers and partners from diverse academic, professional and cultural backgrounds
Overview
The Senior DevOps Engineer will be responsible for the continuous integration automation and continuous deployment of applications and systems both internally and externally.
What you will be doing
What will make you successful
About the company
Hyland Software is the developer of the enterprise content management and process management software suite called OnBase.
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