• Job Description

  Req#: 239229

  Position Summary

  This position reports to the Project Portfolio Manager or PMO Project Delivery Team Lead while managing several healthcare IT projects of various sizes.

  Work Performed

  LEVEL 1:

  The PM1 is an entry-level project manager position that will demonstrate project management skills based on Project Management Institute’s (PMI) framework as adapted to support Duke Health. The ultimate goal of this position is to provide working exposure to planning and managing resources, scope, timeline, risks, and issues as part of overall projects.

  • Manages several projects with input and oversight from senior PMs, Service Owner, PMO Team Lead, and the Project Portfolio Manager to refine his or her individual skillsets.
  • May manage related projects in a program construct, with close guidance and support from the Service Owner, PMO Team Lead and Project Portfolio Manager.
  • Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) process, and IT Service Management. Ensures the appropriate level of documentation, communication and PM rigor are applied to each project.
  • PLANNING: Assists the Service Owner/Project Sponsor with scheduling work to achieve service delivery demand and/or specific project scope. Develops a project plan/schedule and tracks progress to key milestones. Assesses and tracks interdependencies within the project, and impacts with other projects.
  • SCOPE MGT: Demonstrates the ability to analyze a project with defined scope and/or requirements and develops a well-organized plan to ensure project success. May require assistance from the Service Owner, PMO Team Lead or Project Portfolio Manager to address ambiguous scope/requirements.
  • ISSUES AND RISKS: Works with the Service Owner and senior level PMs as necessary to manage project progress and determine corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation.
  • RESOURCE MGT: Works with resource managers and senior level PMs as necessary to identify resource needs and competencies, set and communicate team/individual responsibilities, and identify any resource or competency gaps. Engages the project team, resource manager, and the Project Resource Analyst to estimate, document, and maintain project resource allocations.
  • STATUS TRACKING: Documents and communicates appropriate project status within published timelines. Reports key items within the status updates.
  • MEETING MGT: Responsible for facilitating meetings with the project team and key stakeholders as needed and delivering an agenda, meeting minutes and other artifacts to ensure all meetings are productive.
  • VENDOR MGT: Relies on the Service Owner to manage relationships with third party vendors.
  • Responsible for successfully passing ad hoc peer reviews throughout the project lifecycle.
  • Acts as a liaison for their assigned DHTS Service Area.
  • May participate in testing new PMIS releases.

  LEVEL 2:

  The PM level 2 is an experienced position that will demonstrate advanced project management skills based on Project Management Institute’s (PMI) framework as adapted to support Duke Health. The ultimate goal of this position is to deliver exceptional project management with minimal oversight in a matrixed environment.

  • Successfully manages several complex projects along with various small to moderate projects with minimal oversight.
  • May manage related projects in a program construct with moderate guidance and support from the Service Owner, PMO Team Lead or Project Portfolio Manager.
  • Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) and IT Service Management. Ensures the appropriate level of documentation, communication and PM rigor are applied to each project. Looks for opportunities to refine project tools methodologies.
  • PLANNING: Develops and documents the project plan. Keeps team apprised via project plans. Meetings and discussion minutes contain identified project tasks, tasks to be completed, and work not completed. Assesses and tracks interdependencies within the project, and impacts with other projects. Collaborates with Service Owner to measure assigned project progress and determine corrective actions if needed to ensure successful project implementation.
  • SCOPE MGT: Demonstrates the ability to analyze ambiguous scope and requirements, and engage others to break the work down into manageable work streams for the project or program. Works with Project Team to develop and document project plan using standard methodology, and schedules project work to achieve project scope. Manages and documents scope changes, including ensuring attainment of appropriate approvals.
  • ISSUES AND RISKS: Works with the Service Owner and senior level PMs as necessary to manage project progress and determine corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation. Documents critical issues and recommendations for resolution of issues. Ensures that teams are taking corrective action as necessary to deliver complete scope, desired quality and timeliness of projects. Identifies and escalates critical issues in timely manner.
  • RESOURCE MGT: Works with resource managers to identify resource needs and competencies, set and communicate team/individual responsibilities, and identify any resource or competency gaps. Engages the project team, resource manager, and the Project Resource Analyst to estimate, document, and maintain project resource allocations.
  • STATUS TRACKING: Documents and communicates appropriate project status within published timelines. Identifies & reports key items within the status updates.
  • MEETING MGT: Responsible for facilitating meetings with the project team and key stakeholders as needed and delivering an agenda, meeting minutes and other artifacts to ensure all meetings are productive.
  • TEAM MGT: Leads matrixed project teams comprised of technical, clinical, and operational resources to successful project delivery.
  • VENDOR MGT: Works with the Service Owner to proactively manage relationships with third party vendors to insure that the vendor planning and deliverables align with the project plan, and that the vendor is engaged in issue resolution and risk management.
  • STAKEHOLDER MGT: Provides a platform for communication and relationship management. Engages stakeholders for buy-in, relieves bottlenecks and manages complexity.
  • Responsible for successfully passing ad hoc peer reviews throughout the project lifecycle.
  • Acts as a liaison for their assigned DHTS Service Area.
  • May participate in testing new PMIS releases.

  EDUCATION/TRAINING

  Levels 1 & 2 - Bachelor's degree in a related field, or four years related technical experience required.

  LICENSURE/CERTIFICATION:

  Levels 1 & 2 - PMP certification, Agile/Scrum, and/or ITIL certification preferred.

  EXPERIENCE:

  Level 1 –

  • Minimal 1 year of documented project management experience.
  • 2+ years working in healthcare, preferably healthcare IT.

  Level 2 –

  • Minimum of three years of documented project management experience.
  • Minimum of three years working in healthcare, preferably healthcare IT.

  SKILLS: Knowledge, Skills and Abilities (KSA)

  LEVEL 1:

  DELEGATION:

  Ability to allocate accountability and task responsibility and follow up through effective communication and monitor performance against targets, giving individuals latitude to exercise their own initiative.

  PROJECT TEAM LEADER ACCOUNTABILITIES:

  General proficiency utilizing tools such as MS Office Suite, MS Project, and MS Visio.

  Self-motivated to work through challenges and provide solutions.

  Basic facilitation skills.

  Basic knowledge of finance and financial systems.

  Strong communication, interpersonal, analytical, problem solving, organizational, and leadership skills.

  Ability to express technical concepts effectively to both IT and non-IT stakeholders.

  Excellent teamwork and customer service skills.

  PLANNING AND ORGANIZATION:

  Effectively defines own work into tasks, priorities tasks, deals with conflicting work issues, set deadlines and monitors own progress

  Effectively defines project team work into tasks, prioritizes tasks, allocate resources, deals with conflicting work issues, sets deadlines and reviews progress against plan.

  Basic project management: Understand how to define project requirements, scoping of project, planning activities, risk and issue management, scope change management, critical path, manage resources allocated, measure project progress, determine corrective actions to ensure successful project implementation.

  General understanding of PMI framework and key process areas.

  RISK MANAGEMENT:

  Identify risks of negative outcomes, measure impact, recognize when to escalate and minimize risk through corrective action.

  LEVEL 2:

  In addition to the KSAs described for the Level 1, the Level 2 will demonstrate the following:

  Ability to collaborate with individual contributors or managers to define business process issues and implement creative solutions.

  Proficient in facilitating, delegating, and motivating cross-functional groups.

  Proficient in ability to influence.

  Proficient at problem solving.

  Strong communication, interpersonal, analytical, problem solving, organizational, and leadership skills.

  Able to work independently with minimum oversight.

  Excellent teamwork and customer service skills.

  Thorough understanding of PMI framework and key process areas.

  Ability to lead discovery sessions across technical, operational, and clinical service areas.

  Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

  Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

  Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

• About the company

  Duke University is a private research university in Durham, North Carolina.

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