• Job Description

  Req#: 105405

  End Date

  Sunday 07 January 2024

  Salary Range

  £0 - £0

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Flexibility in when hours are worked, Hybrid Working, Job Share

  Job Description Summary

  .

  Job Description

  JOB TITLE: Digital & Social Media Manager (People & Places)

  SALARY: £56,421 - £74,290 (dependant on location)

  LOCATION(S): London, Birmingham, Bristol, Edinburgh, Halifax, Leeds

  HOURS: Full-time

  WORKING PATTERN: Our work style is hybrid, which involves spending at least

  two days per week, or 40% of our time, at one of our office sites

  The Digital & Social Media team runs the Group website and social media channels - the shop windows into our corporate brand. The main goal of the team is to bring our strategy, purpose and values to life in the most relevant and creative way, to improve the Group’s reputation. We partner with teams across Group Corporate Affairs to unearth stories and use our skill and expertise to tell them across our channels.

  About this opportunity

  Lloyds Banking Group is undertaking the UK's largest financial services transformation to grow our business and do more to help Britain prosper. Our priority is making LBG a place where people love to work, so that we can keep supporting our customers and communities.

  ‘People’ being at the heart of everything we do has led to the creation of a role which focuses on partnering closely with the People & Places (P&P) team. This role provides an opportunity for someone to immerse themselves in a part of the business that is inspiring change. The person in this role will be responsible for all digital and social communications, which demonstrate how our people are key to helping us increase the pace and performance of what we deliver to our customers.

  Responsibilities

  • Works closely with our P&P business partners and becomes immersed in this area as the team and technical authority on our P&P strategy, purpose and goals.

  • Owns and handles the strategy, delivery, and measurement of all digital and social media comms for P&P.

  • Responsible for using innovative thinking, creativity and technical awareness to use the right channels and formats to tell our stories.

  • Will work closely with wider team to help activate the content plans and strategies for P&P. This person will need to collaborate.

  • Responsible for guiding and managing agency partners with best-practice.

  • Will brief in and manage feedback through the in-house Creative Studio to bring ideas to life.

  • Responsible for making sure content output is of high quality and aligns with our broader Group narrative and objectives.

  • Challenges constructively, driving real purpose to our communications output and performance.

  • Continuously develops and grows by pursuing and investing in personal development opportunities

  • Works with the analytics managers to measure performance and understand the impact, using the findings to constantly test, learn and adapt to influence future communications

  • Establishes and maintains effective networks of contacts across the GCA, P&P and beyond

  Why Lloyds Banking Group

  We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

  What you’ll need

  • Passion and strong technical social media knowledge: You are passionate about social media, knowing how to develop and oversee content strategies and campaigns which are innovative, meets P&P objectives and speaks to our audience. You'll be proficient in measurement and able to evaluate to evolve. You'll also have experience of implementing paid campaigns, or handling paid agencies.

  • Website knowledge: Experience of working within a CMS and basic knowledge of all things content and SEO. You'll possess some familiarity with website user experiences and best practice

  • Build relationships and rapport: must be able to build strong stakeholder relationships at all levels – namely with the P&P team - creating a positive relationship with two-way information sharing, and a collaborative approach to solving problems or navigating obstacles

  • The ability to deliver under pressure: being communicative, calm and adaptable under pressure is important in the fast-paced digital world

  • Confidence with senior stakeholders: our team has touchpoints with senior leaders in GCA and beyond, as the channel experts we're often called upon to educate and influence upwards so being comfortable presenting is key

  • Channel knowledge: The awareness and nuances of how to create and engage on different across digital channels

  About working for us

  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as

  discounted shopping

  • 30 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous

  parental leave policies

  If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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